CRM Specialist

4 days ago

Sydney NSW, Australia Luxury Escapes Full time

Company Description

Get ready to embark on an exciting journey with Luxury Escapes

Be part of the team transforming global travel experiences

Luxury Escapes is one of the world's fastest-growing travel websites, with over 8 million members, recently winning the National Travel Industry Award for Most Outstanding Online Travel Agency We are growing rapidly & seeking a CRM Specialist to join the LE team.

Working at Luxury Escapes

Our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring outstanding travel experiences to our customer community.

Our Sydney office is on Kent Street - a short walk from Wynyard station and close to great cafes in Barangaroo.

** Luxury Escapes is an in-person company. We work and collaborate together, face to face in our Barangaroo office 5 days a week.**

Job Description

This role suits someone who loves pace, ownership, and impact, and wants to play a critical role in shaping how millions of customers experience Luxury Escapes.

You will be responsible for:

  • Owning and delivering integrated marketing campaigns across digital, CRM and customer touch-points
  • Planing and executing email, SMS, push and other channels aligned to broader business objectives
  • Build and optimise customer journeys using segmentation, lifecycle and performance insights
  • Partner with internal teams to deliver campaigns on time and on budget
  • Support larger initiatives such as brand activity, service launches and business change programs
  • Track performance, test and optimise campaigns to drive engagement and results.

Qualifications

What we are looking for:

  • Demonstrated experience delivering complex, end-to-end CRM campaigns at scale
  • Hands-on expertise in CRM platforms (Braze, SFMC or similar)
  • Strong campaign execution skills, including stakeholder briefing, content coordination, QA and optimisation
  • Confidence working with data, reporting on performance and applying insights to continuously improve outcomes
  • Highly organised, resilient, and comfortable juggling multiple concurrent campaigns in a high-velocity environment
  • Commercially savvy, with a clear understanding of how CRM drives customer value and business results.

Additional Information

What's in it for you?

We consider our people one of our most important assets, and we want our team to love their working lives When you work for Luxury Escapes, you can look forward to:

  • Excellent Remuneration package
  • 20% Discount on Luxury Holidays and Experiences
  • Breakfast and lunch are provided 5-days a week
  • Health and Well-being programs
  • Hackathons
  • 1/2 day of bonus birthday leave
  • A super collaborative team that enjoys creating great platforms

If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.

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