Customer Service Specialist

2 weeks ago

NSW SouthSouth Western Sydney, Australia Hays Full time $60,000 - $80,000 per year

Your new company

We're on the lookout for a proactive and detail-driven Customer Service, Admin & Office Clerk to join a busy support team based in Prestons. This is a dynamic role where you'll be the go-to person for managing customer orders, coordinating logistics, and keeping everything running smoothly behind the scenes.

Your new role

  • Enter and manage sales orders, purchase orders, invoicing, and transport
  • Onboard new customers and provide them with relevant information
  • Manage virtual ordering and SMS systems with the Sales Manager
  • Call customers to take orders and promote products
  • Handle data entry, invoicing, filing, and general admin tasks
  • Liaise with despatch and logistics teams to coordinate deliveries
  • Document processes and create guide booklets
  • Follow up with customers via SMS, email, and phone
  • Build weekly call logs and execute daily customer calls
  • Respond to enquiries and resolve issues with internal teams
  • Participate in team meetings, training, and process improvement projects

What you'll need to succeed

  • Must have a minimum 2–3 years' experience in phone/email customer service, admin, or office support
  • A positive, can-do attitude and a strong work ethic
  • Excellent written and verbal communication skills
  • Confidence using MYOB and Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Strong time management and attention to detail
  • Ability to work well in a fast-paced team environment
  • Experience in food or FMCG industries is a plus.
  • Solid problem-solving and reconciliation skills

What you'll get in return

  • Competitive salary
  • Supportive team culture
  • Opportunities for growth and development
  • Work directly with decision-makers in a fast-growing business

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call Courtney Ham on now If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

LHS 297508 # Courtney Ham

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