CX Developer

4 days ago

Melbourne, Victoria, Australia Kytec Full time $120,000 - $150,000 per year

Position Description

Kytec is seeking a highly skilled CX Developer to support our Customer Experience (CX), Contact Centre, and Salesforce Practices. This role involves the design, development, and implementation of innovative customer solutions — from simple integrations to complex enterprise deployments.

You'll work alongside tier-1 system integrators and leading technology platforms where deep knowledge of AWS, Salesforce, Cisco, Genesys, and Zoom is key. The ideal candidate will be equally comfortable building APIs, working with contact centre platforms, and collaborating with architects to shape customer outcomes.

Responsibilities

  • Design, develop, and implement solutions that enhance customer experience, engagement, and operational efficiency.
  • Translate business requirements into scalable, secure, and high-performance technical solutions.
  • Implement and support changes, enhancements, and upgrades to Cisco, Genesys, Zoom, and other CX platforms.
  • Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware.
  • Troubleshoot complex technical issues, providing escalation support to internal peers and customers.
  • Perform root cause analysis (RCA) to ensure system reliability, security, and compliance.
  • Maintain accurate technical documentation, code repositories, and configuration records.
  • Participate in Agile/Scrum ceremonies, contributing to sprint planning, backlog grooming, and retrospectives.

The Successful Applicant Will Have:

  • AWS Development & DevOps expertise: Lambda, CDK, SDK, CloudFormation, CI/CD pipelines, Python, , TypeScript.
  • Demonstrated experience in a systems integrator or consultancy environment.
  • Strong skills in: NodeJS, Python, Java, HTML5, JavaScript, JSON, PowerShell.
  • Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.).
  • Experience building custom Web Components for Salesforce Lightning, NetSuite, or similar.
  • Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect).
  • Experience with security and networking concepts including SSL/TLS certificates, firewalls, load balancers, VPNs, and SSO integration (SAML/OAuth).
  • Familiarity with Windows Server, Linux environments, and cloud-hosted architectures.

Key Attributes

  • Strong problem-solving and analytical thinking abilities.
  • Proven ability to deliver projects in a fast-paced, customer-facing environment.
  • Adaptable and eager to learn new technologies and platforms quickly.
  • Collaborative team player who also thrives with autonomy and accountability.
  • Excellent communication skills for working with technical and non-technical stakeholders.
  • Passion for innovation, continuous improvement, and delivering exceptional customer outcomes.

What We Offer

Kytec values dedication, innovation, and creativity. We reward our team with:

  • Competitive remuneration packages.
  • Professional development and certification opportunities.
  • A flexible working environment that supports work-life balance.
  • The chance to work on cutting-edge CX projects with industry-leading clients.

About Kytec

Kytec is a highly regarded digital transformation consultancy. Our organisation is built on a core practice model, ensuring deep expertise in each technology we deliver. We are known for innovation, creative thinking, and technical excellence, with a strong focus on measurable customer outcomes. Our Australian-based team includes architects, engineers, consultants, and developers, offering 24x7 support and end-to-end solutions.

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