Collections and Hardship Consultant

About the role

We are currently looking for a Collections and Hardship Consultant that can lead negotiations to recover outstanding debts on consumer and lending products via inbound, outbound, and email. Your focus will be on securing favorable outcomes for our client, their customers, and Probe CX.

Strong communication skills, problem-solving abilities, and negotiation expertise will be key in navigating discussions for repayment. You'll thrive in a dynamic environment, adapting to changes, and delivering high-quality results under pressure.

Become an integral part of a team where you'll genuinely connect with the community, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.

Day in the life of a Customer Service Representative

• Be a Customer Champion: You'll be the friendly voice and will be an essential part of the transport network.
• You Love & Respect the Detail - Accurately capture customer details and log interactions in our intuitive CRM system.
• Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Who doesn't love Pizza Fridays); embrace an innovation mindset to create meaningful customer experiences
• Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career

Your skills to pay the bills

• A natural communicator with excellent verbal and written skills
• Someone who thrives in a fast-paced environment and can juggle multiple tasks with ease
• A positive attitude and a genuine desire to help others
• Problem-solving prowess and the ability to think on your feet
• Proficiency with technology and ability to navigate across multiple platforms and software
• Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential

Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed

The must-haves

• Can work at CBD Location (near Flagstaff station)
• Availability to work rotating shifts Monday to Friday between 9:00 am to 5:00 pm
• Fixed-term 1 year contract with potential for longer
• Australian Based Role

At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.

What's in it for you?

• Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
• Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
• Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
• Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.

About Probe CX

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self