Membership Consultant, Reception

World Gym Cairns Is Hiring

Multiple Roles Available | High-Energy Gym Environment

Expansion and renovations are underway We are on the hunt for passionate, driven team players ready to thrive in one of Cairns busiest fitness communities. Whether you're a sales superstar, customer-focused individual, a PT ready to elevate your clients' trajectories or Group Fitness Class Instructor — we want you on the team

WE'RE HIRING FOR:

1.     Membership Consultant – Full Time

2.     Reception / Retail / Floor staff – Flexible Roster

3.     Group Class Instructors

**4.     Personal Trainers – Rent-Based

COVER LETTERS STATING WHICH POSITION YOU ARE APPLYING FOR MUST BE SUBMITTED WITH YOUR RESUME TO BE CONSIDERED**

Membership Consultant (Full-Time)

Key Responsibilities:

• Lead Generation and Servicing: Proactively source and follow up on new business leads. Service digital leads following best practice, offering outstanding service over the phone and in person.
• Sales and Closing: Confidently conduct club tours, present membership options, and close sales.
• Referral Mastery: Actively obtain and convert POS referrals.
• Community Engagement: Create brand awareness through local outreach and B2B connections.
• Customer Service: Handle membership enquiries via phone, email, and social media. You must love calling and speaking to people, establishing connections and conducting needs analysis.
• Social Media and Marketing: Assist in creating engaging content to drive interest. You must love being in front of the camera and enjoy building an online community.
• Administration and Organisation: Be diligent at following club policies, procedures and processes, ensuring compliance across the board. Support reception with admin, POS retail, and general club tasks as required.

To be successful in this role, you will need:

• Sales-Driven: Proven experience in sales with a strong ability to hit and exceed targets.
• Confident Communicator: Outstanding phone manner and interpersonal skills.
• Proactive and Resilient: A self-starter who takes initiative and thrives on challenges.
• Organised and Tech-Savvy: Strong computer literacy and administrative skills. Experience using GymSales, Debit Success and Clubware is a huge plus
• Passionate About Fitness: A genuine interest in the health and fitness industry, and helping others improve their quality of life.
• Team Player: Reliable, flexible, and a great work ethic. We need BIG energy and positivity

Receptionist / Retail / Floor Assistants – Flexible Roster

Key Responsibilities:

• Drive retail sales and meet KPIs in the Pro Shop and Barbell Café.
• Complete POS retail sales with a focus on upselling and cross-selling.
• Educate members in product and supplement benefits. Experience in this field is advantageous
• Serve as the first point of contact for prospects and members.
• Provide exceptional customer service - greeting members by name, handling enquiries with expertise and consistently going above and beyond to meet members needs and exceed expectations.
• Answer phone calls and resolve general enquiries.
• Prepare shakes and coffees at the Barbell Café.
• Maintain cleanliness and tidiness of the gym.
• Conduct stock takes and maintain retail displays.
• Follow monthly retail promotions.
• Social Media and Marketing: Assist in creating engaging content to drive interest. You must love being in front of the camera and enjoy building an online community.

To be successful in this role, you will need:

• Experience in proving the highest level of customer service.
• Experience in fitness, retail, hospitality, or a similar role.
• Knowledge of or interest in the fitness industry and supplementation is an advantage.
• Ability to work both independently and as part of a team.
• Be an Australian Citizen or Permanent Resident.
• Availability for shifts between 5.00am - 9:00pm weekdays and 7.45am – 6.00pm weekends is essential.

 Group Fitness Class Instructors 

We are looking for Instructors to join our team to continue to grow our Group Fitness timetable.

We would love to hear from you if you teach Les Mills BodyPump, Body Balance, GRIT, CORE, RPM, Sprint and any other programs. We also are looking for YOGA, Pilates, HIIT, Functional Fitness, Boxing and any Freestyle Classes. We are open to all styles

We have opportunities across all 3 of our studios within our club as we are expanding our group fitness offerings on our timetable based on demand.

If this is you, we want to speak to you

Personal Trainers (Rent-Based Contractor)

Run your own PT business inside a world-class facility. With hot leads available, and marketing support, you'll have everything you need to build your brand and change lives.

You'll Need:

• Cert III & IV in Fitness, First Aid & CPR
• ABN + Insurance
• Strong communication and a self-starter mentality
• Desire to grow a sustainable, thriving client base

Why World Gym Cairns?

• Huge, engaged member base ready to train
• Friendly, fast-paced team culture
• Free Gym Membership with access to all World Gym clubs nationally
• Staff discounts on supplements & clothing
• Room to grow, learn, and level up

APPLY NOW

Bring your best. Bring your energy. Build your future with World Gym Cairns

We don't just want staff — we want team players who care.

COVER LETTERS STATING WHICH POSITION YOU ARE APPLYING FOR MUST BE SUBMITTED WITH YOUR RESUME TO BE CONSIDERED