Receptionist / Migration Case Worker
3 weeks ago
Immigration Agents is a trusted migration consultancy based in Cairns. We provide expert, honest advice and personalised support across a range of Australian visa types. Our experienced team is committed to helping clients achieve the best possible outcomes with care and professionalism.
Position OverviewWe are seeking a dedicated and proactive Receptionist / Migration Case Worker to join our small, supportive team. This full-time role is ideal for someone who is organised, personable, and willing to assist across all areas of office administration and migration case support. You\'ll play a key role in maintaining the day-to-day operations of our office while contributing to meaningful work in the migration field.
Responsibilities- Greet clients and visitors with a warm and welcoming demeanour, ensuring a positive first impression of the company.
- Answer and manage incoming calls, directing them to the appropriate team members in a professional manner.
- Schedule appointments and manage the office calendar to optimise efficiency.
- Assist in maintaining and updating client records, ensuring accuracy and confidentiality.
- Provide administrative support with migration cases, including data entry, document preparation & handling, and filing.
- Handle incoming and outgoing mail and emails, responding or forwarding them as necessary.
- Coordinate and manage the flow of documents and information within the office.
- Take accurate notes and record minutes during client consultations
- Assist in managing inquiries and scheduling appointments for visa consultations.
- Collaborate with the team to ensure a seamless client experience.
- Perform other related administrative tasks as needed.
- Strong organisational skills and attention to detail
- Ability to multitask and prioritise in a fast-paced environment
- Excellent written and verbal communication skills
- Previous admin or reception experience is helpful but not essential
- Proficiency in using office software, including Microsoft Office (Word, Excel, Outlook).
- Discretion and respect for confidentiality when handling sensitive information.
If you\'re ready to take on a rewarding role,apply now or send an email to [emailprotected] with your resume & cover letter.
Application questions- Which of the following statements best describes your right to work in Australia?
- How many years\' experience do you have as a receptionist?
- Do you have experience in administration?
- Which of the following Microsoft Office products are you experienced with?
- Do you have customer service experience?
- What\'s your expected annual base salary?
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