Receptionist / Migration Case Worker

2 days ago

Cairns, Queensland, Australia Immigration Agents Full time

Immigration Agents is a trusted migration consultancy based in Cairns. We provide expert, honest advice and personalised support across a range of Australian visa types. Our experienced team is committed to helping clients achieve the best possible outcomes with care and professionalism.

Position Overview

We are seeking a dedicated and proactive Receptionist / Migration Case Worker to join our small, supportive team. This full-time role is ideal for someone who is organised, personable, and willing to assist across all areas of office administration and migration case support. You\'ll play a key role in maintaining the day-to-day operations of our office while contributing to meaningful work in the migration field.

Responsibilities
  • Greet clients and visitors with a warm and welcoming demeanour, ensuring a positive first impression of the company.
  • Answer and manage incoming calls, directing them to the appropriate team members in a professional manner.
  • Schedule appointments and manage the office calendar to optimise efficiency.
  • Assist in maintaining and updating client records, ensuring accuracy and confidentiality.
  • Provide administrative support with migration cases, including data entry, document preparation & handling, and filing.
  • Handle incoming and outgoing mail and emails, responding or forwarding them as necessary.
  • Coordinate and manage the flow of documents and information within the office.
  • Take accurate notes and record minutes during client consultations
  • Assist in managing inquiries and scheduling appointments for visa consultations.
  • Collaborate with the team to ensure a seamless client experience.
  • Perform other related administrative tasks as needed.
What we\'re looking for
  • Strong organisational skills and attention to detail
  • Ability to multitask and prioritise in a fast-paced environment
  • Excellent written and verbal communication skills
  • Previous admin or reception experience is helpful but not essential
  • Proficiency in using office software, including Microsoft Office (Word, Excel, Outlook).
  • Discretion and respect for confidentiality when handling sensitive information.

If you\'re ready to take on a rewarding role,apply now or send an email to [emailprotected] with your resume & cover letter.

Application questions
  • Which of the following statements best describes your right to work in Australia?
  • How many years\' experience do you have as a receptionist?
  • Do you have experience in administration?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have customer service experience?
  • What\'s your expected annual base salary?

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