Hotel Receptionist

2 days ago

Cairns, Queensland, Australia Cairns Colonial Club Full time $45,000 - $65,000 per year

In this role you will report directly to the Operations Manager and will be responsible for Reservations and Reception duties which include:

Reception/Reservations Consultant - Primarily resposible for handling Reservations via phone, email, and online platforms, managing systems, addressing customer inquiries and occassionally upselling services.

Hotel Receptionist - Focuses on Front Desk operations, including check-in/check out procedures, greeting guests, payment handling, providing information and managing key and room assisgnments.

Completing any other tasks as designated by the Duty Manager/Operations Manager.

The ideal candidate will possess the following qualities:

  • Hold a Cert II or Cert III in Hospitality or have at least one year experience in a Hotel/Resort
  • Previous experience with a property management system. Preferably Opera
  • Exceptional customer service skills, communication and time management skills
  • A friendly and outgoing personality
  • Proven ability to work unsupervised
  • A willingness to use initiative and strong problem solving skills
  • Strong analytical skills with a high level of computer literacy and accuracy
  • Ability to work Early, Late and Mid Shifts. Be reliable and flexible with the ability to work all shifts including nights and weekends.

How to Apply

If you are interested in applying for the above position, please forward your application (covering letter and CV) to Please note we will ONLY be contacting candidates who are successful for an interview.

The successful applicant must hold or be willing to obtain a National Police Clearance.

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