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Senior Customer Training Specialist
2 weeks ago
Perth
We're leading Western Australians to their intelligent energy future.
And we want you to be part of it.
You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.
But what you might not know, is that we're investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.
Our Big Battery is now live in Kwinana, we're expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.
We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.
We believe that the benefits of renewable energy aren't just for some, they're for everyone.
This is where you come in.
Role Description
The Senior Customer Training Specialist is an exciting 12-month Max Term Contract opportunity in our Residential and Customer Operations team based at our Perth Central Park office. This role is pivotal in driving strategic and impactful training initiatives that elevate customer service delivery across the Customer Business Unit (CBU).
With a strong focus on performance and continuous improvement, the Senior Customer Training Specialist leads the design, development, delivery, and evaluation of learning solutions that align with business goals. The role also provides guidance and support to Customer Training Specialists, manages training project lifecycles, and oversees vendor relationships to ensure high-quality outcomes.
This is a dynamic opportunity for a seasoned learning and development professional who thrives in a collaborative environment, enjoys strategic planning, and is passionate about empowering teams through effective training.
Job Responsibilities
- Design and deliver targeted learning solutions to support the rollout of a new CRM, driving performance and enhancing the customer experience.
- Project manage the implementation of a modular, interactive, and compliance-focused induction program using strong instructional design and adult learning principles.
- Conduct training needs analyses and develop strategic training plans aligned with business goals and performance outcomes.
- Champion a strong risk and compliance culture by identifying risks, contributing to process mapping, and supporting audit remediation actions.
- Drive team success by providing coaching, demonstrating leadership, and actively contributing to initiatives that foster engagement and collaboration.
What You Will Bring
- At least 5 years' experience in a senior learning and development role, with a strong track record of delivering impactful training solutions.
- A Bachelor's degree in a relevant field such as Human Resources, Psychology, or Learning Design (Preferred).
- Expertise in managing large-scale L&D projects, with proficiency in eLearning tools like Articulate Rise.
- Exceptional interpersonal and stakeholder engagement skills, with the ability to influence and collaborate across teams.
- Bonus points for leadership experience within L&D and familiarity with Adobe Creative Suite.
So, what's it like working for Synergy?
As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.
At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.
Here's a just a few of the benefits you'll have access to as a Synergy employee:
- Flexible work arrangements
- Paid parental leave for primary and secondary caregivers
- Other leave options including reproductive and purchased annual leave
- Volunteer leave so you can give back to your community
- Learning and development opportunities.
More details can be found here
At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.
"Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply."
Have we sparked your interest? We hope so. It's an exciting time for energy in Western Australia – and you're connected to it.
Click 'Apply' below to get started with your application.
Applications close
24 September 2025
, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.
Need some help?
Get in touch with our Talent Acquisition team
