Change Manager

Sydney OR Brisbane; Permanent Full Time

• Join an Enterprise Change team made up of experienced Change practitioners and leaders
• Collaborative and customer focussed, supportive team culture
• Supporting our enterprise transformation work

We're never just satisfied with how things are – because we know how things could be. And it's our expert Technology team who forge ahead every day to make those 'what ifs' a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.

About the role:

We are looking for an Organisational Change Manager to join a high-performing Enterprise Delivery Change Management team that supports a variety of medium to large scale programs across the Suncorp Group. As a Change Manager, you will create and execute change management plans to support our stakeholders through ongoing change.

Operating within the Momentum (scaled agile) delivery model, this role will be embedded in an established Change Management team. The position will support organisational change management efforts for initiatives that support our broader transformation agenda. This includes driving process improvements, implementing new systems, and introducing enhanced capabilities across the organisation. They will bring experience in supporting projects delivered through a continuous delivery model (Agile) approach and traditional delivery models.

In addition to strong communication and change management skills, you will have excellent stakeholder engagement (especially senior stakeholders) and coaching skills to ensure changes are embedded for our impacted teams. You will use innovation and resilience to deliver effective change management outcomes when there is uncertainty or ambiguity and be able to manage your own workload when there are competing priorities.

A demonstrated ability to deliver visually engaging Change and Communications activities for a large-scale technology or transformation project is highly desirable. Experience in understanding how changes impact an end-to-end system of work or value chain is also highly desirable.

You will join an Enterprise Change team made up of supportive and highly experienced Change practitioners and leaders who care about our team's development and wellbeing. You will also be part of a wider Enterprise Change Management Community of Practice where ideas and best practice are shared via masterclasses and knowledge sharing.

Key responsibilities:

• Utilise existing Organisational Change Management frameworks and tools to devise and execute 'fit-for-purpose' change, learning and communications plans
• Design, manage and execute change activities across multiple initiatives, streams, or squads (e.g. Change Impact Assessments, Communication, Engagement, Learning, Reinforcement etc.)
• Ensure learning is designed and delivered appropriately for capability gaps that are identified
• Be hands on with the design, development, and implementation of change management deliverables
• Providing communications to key stakeholders to drive a clear narrative across all aspects of delivery, linking activity to strategic and customer outcomes
• Hands on coaching and ongoing support for business SMEs within Agile squads to ensure the successful delivery of change activities and artefacts

About you:

• 5 years project and people engagement related change management experience – Mandatory; experience with Agile
• A demonstrated ability to deliver Change, Communications and Learning activities for large-scale transformation or technology projects is highly desirable.
• Experience in understanding how changes impact an end to end system of work or value chain is also highly desirable.
• Confident in your ability to work autonomously with a strong understanding of what Change activities are required through each stage of a project
• Experience working closely with Technology teams with the ability to understand technical concepts, and translate into easily understood business language
• Able to utilise the Change Management Framework and templates and apply them as required
• Excited to be part of a large change management community at Suncorp and share your ideas

What we can offer you:

• Discounts and offers on a range of retail favourite stores as well as insurance products.
• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp:

We're proud to be a part of the Suncorp family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If this opportunity sounds like the challenge you have been looking for, please apply online today.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.

Advertised: 18 Jun 2025 AUS Eastern Standard Time
Applications close: 30 Jun 2025 AUS Eastern Standard Time