Manager Organisational Change Management

**Sydney or Melbourne or Brisbane location**
- Fantastic opportunity to gain greater depth and experience in people management, leading a team of Change practitioners
- Be closely involved with the delivery of Agile Change
- Collaborative and supportive culture, hybrid working

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**Overview of the role**

As Manager, Organisational Change Management (Chapter Lead) you will be responsible for leading a team Change professionals aligned to Suncorp’s Agile delivery practice to achieve transformational ways of working, focused on improving the speed, efficiency and agility of our delivery practices. You will manage the supply of Change Managers and Analysts into cross-functional delivery teams and set standards, principles and best practice for Agile Change Management.

The key focus will be to coach and support the development of our Organisation Change Management Chapter members to enable them to be masters of their craft.

It is essential you have strong leadership skills, and be adept at all aspects of people management, from recruiting, developing capability and problem solving.

This is a fantastic opportunity to gain greater depth and experience in people management and build upon your Change Management expertise and leadership skills.

**What you’ll do**:
Leadership:

- Lead and develop the capability of a team of Change practitioners through effective coaching, mentoring, professional development and performance management

Develop Chapter Expertise:

- Build capability and develop mastery in Change Management to help Tribes advance their mission and achieve customer and business outcomes
- Effectively manage the supply and demand for Change Management practitioners to meet Tribe demand
- Identify expertise and resource gaps and train or recruit the talent needed to address them
- Review and approve readiness and success measures, actively inspect achievement of outcomes against objectives, cross pollinate key learnings and best practices

Change Management Framework:

- Define Change Management guardrails and best practice and ensure the ‘how’ of the work performed by Chapter members is aligned
- Work closely with the Enterprise Change Management team to continuously improve the way change is managed across Suncorp
- Complete quality assurance reviews of delivery artefacts, coach and advise on and/or address deviations from the agreed framework and methodology.

Delivery Excellence:

- Champion a delivery excellence culture and mindset
- Support the development, roll out and adoption of best-in-class delivery model including ways of working, practices, processes and behaviours

**What you’ll bring**:

- 8 + years working as a Change Manager on complex projects
- 3 to 5 years leadership experience, building capability and managing resourcing requirements
- Exceptional stakeholder engagement with expertise in building and influencing successful business relationships
- Experience working in financial services (preferably insurance)
- Experience with Agile, Lean and waterfall methodology
- Systematic and disciplined approach to planning, organising, decision making and delegation
- Flexibility and resilience in responding to multiple changing priorities
- Skilled ability to work in a dynamic leadership team, contributing to the overall goals of the company

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp**:
We’re proud to be a part of the Suncorp family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest m