Senior Supporter Relations Coordinator

2 weeks ago

Perth, Western Australia National Heart Foundation Of Australia Full time $60,000 - $80,000 per year
  • Help us keep hearts beating by delivering outstanding care to our supporters.
  • Flexible hybrid working arrangements from our Perth office.
  • Perm full time role | Enjoy salary packaging to boost your take-home pay.

About Us – Have a Heart for Change

Did you know heart disease is the number one killer of Australians? Every day, 50 Australians lose their lives to heart disease. As Australia's leading heart health charity, we're on a mission to change this – and we need passionate people like you to help make a difference

How You Can Make a Difference

We're on the lookout for a people-focused, tech-savvy customer service star to be the 2IC in our Supporter Relations team. Reporting to our Supporter Relations Manager, you'll be the friendly voice and helpful hand for our amazing supporters – whether that's answering calls, responding to emails, processing donations, or helping improve the way we do things.

You will have the opportunity to work flexibly, blending your time between work and our Subiaco office.

What You'll Be Doing

  • Acting as the first point of contact for supporter questions, feedback, and small escalations.
  • Managing phone and email enquiries (there's lots of phone work – and you'll be great at it).
  • Processing donations and keeping supporter records accurate and up to date.
  • Taking the lead on process improvement and documentation.
  • Supporting rostering, time management, and the day-to-day smooth running of the team.
  • Assisting with CRM projects and the occasional WA-based office admin task.

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