Account Manager, End User

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

Rockwell Automation is hiring

We are looking for an Account Manager, End User to be based in our Adelaide office.

In this customer facing sales role you will liaise and build relationships with our customers executive management teams to meet or exceed allocated sales target across a broad range of industrial software, power control and process control solutions. Your competitive advantage and success will be achieved by leveraging Rockwell Automation's key areas of innovation and differentiation, our Smart Manufacturing – Industry 4.0 – technologies such as Augmented Reality, best in class IIoT platforms, Advanced Analytics, MES solutions and our Connected Enterprise integrated architecture.

The individual is responsible for establishing and maintaining relationships at assigned accounts including but not limited to End Users, OEMs, and System Integrators, while coordinating the activity with distributors to ensure effective and efficient utilization of resources.

What will success look like

• Achievement of allocated sales target in products, services and solutions by actively negotiating and bringing opportunities to closure while working with the broader matrixed Rockwell Automation sales teams and partners.

• Growth in existing account and acquisition of new accounts.

• Improvement in customer satisfaction for assigned account packages.

Your Responsibilities:

• Develop and execute strategic account plans for assigned accounts through disciplined planning and sales execution process.

• Lead the relevant partners, internal and partners (Distributors, System Integrators, OEMs, etc) in the execution of every tactical actions in pursuit of the strategic goals defined in the Account Plans.

• Spend at least 70% of time in customer-facing activities to support account plans.

• Adopt our disciplined approach to managing sales opportunities and front log using available sales tools.

• Ensure customer satisfaction through regular contacts / visits and company sponsored surveys. Facilitate resolution of customer issues.

• Analyse current business levels against allocated sales target and provide monthly, quarterly and yearly sales forecasts.

• Stay current on Industry trends, competitors, market drivers and RA offerings.

• Perform any other relevant responsibilities as and when assigned by Manager

The Essentials - You Will Have:

• Mining and Energy Industry Experience

• Degree in Business, IT, Engineering or a related discipline.

• Experience in an industrial production environment, involved in the delivery of solution based outcomes

• Minimum of 5 years of outcome-based solutions selling experience

• Software experience added advantage: PTC, ThingWorx, Manufacturing Execution Systems (MES), Business Intelligence, Digital Transformation, Analytics, Advanced Analytics etc.

The Preferred - You Might Also Have:

• Passion to win (Resilient and driven to succeed).

• Strong collaboration and influencing skills to manage our selling model.

• Experience establishing communication and engagement with prospects).

• Demonstrated ability to comfortably work with our customers' C-Suite.

• Self-motivated and a team player

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm

• Volunteer Paid Time off available after 6 months of employment for eligible employees

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• Employee Assistance Program

• Personalized wellbeing programs through our OnTrack program

• On-demand digital course library for professional development

... and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid #LT-CT1

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.