Client Services Coordinator

8 hours ago

Mermaid Waters, Queensland, Australia LE FLEUR STUDIOS Full time $45,000 - $60,000 per year

Client Services Coordinator

At Fleur Studios, we are breaking the rules as a D2C online furniture brand bringing contemporary, thoughtful design to homes across Australia and internationally.

This is a role where you will empower our clients and embody the brand persona to create memorable, five-star experiences for our fast-growing furniture brand.

This role will combine all areas of customer service from order updates, trade client relationship management to upselling and style suggestions, providing white-glove service to ensure our clients experience a seamless shopping experience.

Reporting directly to the Customer Service Manager, you will play a crucial role in the success of Fleur Studios vision to bring beautiful design to Australia and the world.

Responsibilities

  • Respond promptly, insightfully and warmly to customer enquiries online, in the showroom and by phone, embodying the brand persona across all customer touch points for a five-star experience.
  • Handle customer feedback, complaints and compliments with tact, poise and empathy turning feedback into actionable insights.
  • Process orders, returns, and exchanges with efficiency and precision.
  • Build and nurture client relationships in a way that's practical, insightful and refreshingly human to drive repeat purchases and grow referrals.
  • Notice trends and opportunities and report back to help shape marketing, product collections and the brands next steps.

Things we value:

  • 2+ years of customer service experience with a premium brand (interiors or fashion) is preferred.
  • Proven ability to communicate and build rapport confidently, clearly and effectively with community and customers.
  • Experience with Shopify and Gorgias is beneficial.
  • Excellent organisational and time management skills with a positive can-do attitude.
  • An eye for interiors and design with a high attention to detail.

This is a part-time role from Wednesday to Saturday based in Mermaid, Gold Coast.

If this opportunity excites you, we'd love to hear from you.

Please send your CV with a cover letter outlining your experience and why you are the ideal candidate for the role.

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