Customer Service Representative

3 days ago

Bassendean, Australia Plascorp Pty Ltd Full time $40,000 - $60,000 per year

Plascorp is one of Australia's leading manufacturers and distributors of Industrial Ducting, Mine Ventilation, PVC Pipe and Steel re-enforcing solutions. We know that the success of our business is driven by the quality of people that work for us. We have a dedicated and focused team at Plascorp that we believe gives us that all important point of difference.

We welcome school leavers and new starters to the workforce to apply, or if you are currently in retail customer service (McDonalds, Kmart, Bunnings etc) and looking to step out of retail, this opportunity could be for you. We will provide on-the-job training. Attention to detail is essential.

An exciting opportunity has come up for anyone eager to land a position in customer service. In this role, you will be the first point of contact for our customers, ensuring they receive outstanding support at every stage of their experience. This position is perfect for someone just embarking on their career and seeking something unique.

In this role you will:

  • Provide outstanding customer service to all customers via phone and email.
  • Assist with any product enquiries and prepare quotes as needed.
  • Provide end-to-end sales support – process customer orders, coordinate transport and ensure appropriate paperwork is complete.
  • Effectively manage freight processes – ensure transport details, lead times and pricing are recorded and coordinated accurately and effectively.

What you'll bring to the role:

  • Experience working in a customer-facing role. (optional)
  • Excellent communication and interpersonal skills – you'll be able to work with all sorts of people and be diplomatic and discreet when appropriate.
  • Intermediate computer and data management skills.
  • Exceptional organisation and time management skills – the ability to manage competing responsibilities, meet deadlines and prioritise effectively.

Ready to work together?

If you think this sounds like it could be the next role for you, then we would love to hear from you Please apply by clicking on the "Apply Now" button. We look forward to reading your application and speaking with you shortly.

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