Customer Care Order Taker

4 days ago

Bassendean, Australia Home Chef Full time $45,000 - $60,000 per year

Home Chef is Perth's leading supplier of nutritious, home-delivered meals from our premises in Bassendean to individuals, hospitals, and aged care agencies. We offer choice, dignity, independence, and value for money.

At our core, we are a dynamic, family-owned business built on a foundation of high standards, meaningful relationships, compassion, and integrity—values we embody every day. Our Membership Support Team reflects these principles in every interaction. As a representative of Home Chef, you will be the voice of our brand to our members, a responsibility we hold in the highest regard.

We're seeking a highly organised and enthusiastic individual who values genuine human connection. You'll bring initiative to the role, actively seeking opportunities to contribute to our team and support the continued growth of our business.

This is a Casual role working 2-4 days per week, between the hours of 8am and 4:30pm Monday - Friday.

You must include a cover letter with your application to be considered for the position.

Immediate start.

Responsibilities for this key position:

  • Warm and pleasant greeting of members to the business
  • Day-to-day management of phone calls, emails, and member orders
  • Daily completion of orders, call lists and delivery runs.
  • Daily input of orders into the company software systems.
  • Assist in the preparation of marketing materials.
  • Directly report to the Customer Support Team Leader.
  • Understand and contribute to a collaborative and supportive culture.

Who are we looking for?

  • Ability to demonstrate strong initiative with a "can do" attitude.An exemplary work ethic with the willingness to meet deadlines and manage your tasks with a sense of urgency.
  • Experience in taking and entering orders with a high degree of accuracy.
  • Strong written and verbal communication skills including the ability to empathize and understand our members' needs.
  • Confident and efficient with technology.
  • Self-motivated and the willingness to follow directions.
  • Strong attention to detail
  • Experience using Microsoft Office skills – Word, PowerPoint, Excel, Outlook, Publisher
  • Reliable and punctual attendance
  • Aged or Health Care experience is ideal but not essential.
  • Call Centre experience is beneficial but not essential.
  • Must be fully covid vaccinated
  • Must be accepting of receiving an annual influenza vaccination
  • Must have or be prepared to obtain a National Police Clearance

What we offer :

  • Full comprehensive training
  • Discounted meals
  • Career prospects
  • Friendly supportive team in a modern office

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