Head of Client Connectivity

HSBC Australia

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At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.

We  You have an opportunity to join the GPS team as Head of Client Connectivity supporting HSBCs Corporate & Institutional Banking (CIB) clients, delivering with project management support services and strategic channel connectivity to improve both client engagement and drive revenue realisation.

The role will lead teams in both Australia and New Zealand based in Sydney and reporting to the Head of GPS, you will be taking on a leading role in the business, responsible for managing a team of Project Managers and a senior Market Manager.  The team's focus will be the implementation of HSBC's GPS services and solutions supporting clients' liquidity management and global payments needs, combined with continuous improvement of the channels and relationships through which clients connect with the bank.  A key part of this role will therefore be the ability to build and maintain strong stakeholder relationships both internally and externally.

You will have the opportunity to enhance HSBC's profile and market position in the countries through planning and execution of thought leadership initiatives, client focus groups, roadshows and other internal and external events.  You will be connecting internationally with clients and colleagues daily in a team with a balanced approach to client engagement, creating value for clients through innovative project management and connectivity with HSBC's Corporate & Institutional Banking offerings.  In essence, today's people complemented by tomorrow's technology to deliver a superior client experience.

Your main responsibilities will include:

• Leading and managing a high performing team, across Australia, New Zealand and India dedicated to delivering a world class client connectivity experience, through continuously improving services to support client cash management and payments needs.
• Driving a front-to-back, collaborative culture to deliver world-class client connectivity experience.
• Assisting with the definition and adoption of the Client Connectivity strategy, new technology and target operating model to optimise documentation, client onboarding and channel experience.
• Developing and implementing a risk aware client-centric culture, maintaining compliance policy and internal controls, continually re-assessing risks and contributing to governance structure, policy and decision making.
• Acting as a role model for client centricity and collaboration across all functions within the CIB organisation, leading efforts to position HSBC as the world's best client connectivity bank.
• Engaging in regular communication with stakeholders at a country, regional and global level, developing strong relationships with clients and internally with Sales and Client Service, Risk, Legal and other CIB businesses.
• Shaping continuous improvement in process, technology, people and optimised capacity in onboarding, integration, digital channels, client proposition and new product development, through client feedback.

To be successful in this role, you will need:

• Significant Global Payments and Cash Management client facing experience within product or digital management, including knowledge of the product lifecycle and market management, with demonstrated experience of successful commercialisation of new capabilities an advantage.
• Strong demonstrated project management and channel management skills, including a solid understanding of treasury system technology and the onboarding of both complex and non-complex universal sector clients such as Banks, Stockbroking firms, Insurers, Multinational corporations and International Middle Market corporates.
• A demonstrated track record of team and line management experience, leading a high-performance team culture, aligning global strategy to individual goals and proactively managing team performance.
• Strong written and verbal communication skills and the ability to build and maintain strong stakeholder relationships internally and externally, with a continuous improvement focus.
• Demonstrated experience engaging with second line risk teams on audits and regulatory requirements, with the ability to interpret regulation into product requirements and identify impacts.
• Strong change management experience with a good track record of implementing organisational, procedural, technology and people transformation initiatives.

Preference will be given to candidates who hold Australian or New Zealand PR/Citizenship, or who can show they currently have unrestricted work rights in Australia without limitations.

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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