Operations Manager

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security's journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:

• Berrimah location with infrequent travel to regional locations

• Full time permanent role

• Salary up to $110,000 plus fully maintained company vehicle

Reporting to the Territory Manager, the NT Operations Manager ensures efficient and effective support to blue chip customer base to ensure service delivery meets customer expectations with a focus on the safety of our people. The role is guided by Wilson Security's Vision and Valuesin support of the wider Business Strategy and provides a key communication link between the Operations Team, customers, and frontline security personnel.

DUTIES & RESPONSIBILITIES:

1. Contract Performance
   
   • Oversee site performance, ensuring contractual and budgetary compliance.
   
   • Conduct contract reviews, develop action plans, and recommend improvements.
   
   • Act as the primary customer contact for issue resolution and process improvement.
   
   • Manage costs, invoicing, and rate structure changes, addressing anomalies as needed.
   
   • Maintain regular meetings with customers and internal teams to monitor and enhance contract outcomes.

2. Financials & Reporting
   
   • Deliver services within budgetary timeframes, managing P&L and accurate reporting.
   
   • Identify and address budget variances, resource needs, and cost controls.
   
   • Monitor performance, compliance and absenteeism, ensuring policy adherence.
   
   • Provide timely reporting and analysis of contract performance.

3. Leadership
   
   • Lead, mentor, and support staff, fostering growth and morale while managing performance.
   
   • Delegate responsibilities, resolve conflicts, and handle disciplinary matters promptly.
   
   • Ensure staff complete mandatory training and address non-compliance.

4. Workforce Planning
   
   • Optimize staffing levels to meet contract needs while minimizing overtime.
   
   • Recruit, train, and maintain a relief pool to address workforce fluctuations.
   
   • Develop succession plans to ensure business continuity.

5. WHS Compliance
   
   • Enforce safe work practices and compliance with policies and legislative requirements.
   
   • Conduct risk assessments, report incidents promptly, and close cases efficiently.
   
   • Promote a safety-focused culture and address potential risks proactively.

6. General Duties
   
   • Model company values, support team development, and identify training opportunities.
   
   • Ensure compliance with policies, report risks, and support team objectives.
   
   • Handle additional tasks as directed by the manager.

Skills and requirements:

• Experience managing multi-site operations within the security industry, including cost control and resource management.

• Proven leadership and customer relationship management skills.

• Skilled in delegation, project management, and meeting deadlines.

• Effective communicator with a track record of providing clear direction to staff at all levels.

• Strong time management and decision-making abilities in complex, multi-tasking environments.

• Proficient in rostering, cost analysis, performance management, and HR principles.

• Advanced computer literacy, especially in Excel, MS Word

• Comprehensive knowledge of industry awards, EBAs, and WHS, IR, and EEO legislation.

• Experienced in fostering inclusivity across diverse cultural and moral perspectives.

WHO WE ARE LOOKING FOR:

• Minimum 3 years of experience in client or account management.

• At least 5 years of proven experience in the security industry delivering comparable outcomes. (desirable)

• State-based Security Licenses, including Class 1 and Class 2 Security Licenses (desirable).

• Diploma or Certificate IV in Security Risk Management. (desirable)

• Diploma or Certificate IV in Work Health and Safety (WHS). (desirable)

• Certificate IV in Training & Assessment (desirable).

• Tertiary qualification in business, commerce, or a related discipline (advantageous).

• Hold a current Northern Territory security licence for unarmed security officer and crowd controller or willing to ontain.

• Hold current Northern Territory Motor Car licence.

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Indigenous Engagement and Corporate Social Responsibility teams connect with our communities through fundraising, sponsorship, and team building.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by STRIVE our monthly employee recognition program awards.

Master Licence 225SFL