Evening Duty Manager

About CLV

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 28,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

CLV is committed to creating a vibrant workplace culture grounded in our core values: Care, Accountability, Integrity, and Teamwork. By embracing these principles, we foster an environment where everyone can thrive and enjoy meaningful collaboration. Join us in building a supportive and inclusive team

You will be required to work Monday to Friday between 4.30pm to 12.30am. Reporting to the Village Manager, the Evening Duty Manager is responsible for maintaining the agreed standard for safety and security for all Residents, dealing with Resident enquiries and assisting the Village's Operations team.

Key Responsibilities

• Actively manage security and safety within the premises
• Responsible for leading the emergency management response for the village as needed
• Investigate, create and publish accurate reports for related events or incidents
• Assist with the organization of residential life program activities and manage the Resident Assistant to deliver the program.
• Assist residents with account enquiries, information on support service and facilities information
• Ensure that high levels of detail and accuracy are applied to customer records
• Provide pastoral care for residents as required
• Consistent delivery of exceptional customer service, providing friendly and helpful support to residents and visitors
• Ensure all associated policies and procedures are followed
• The responsibilities of this role may evolve based on the changing needs of our residents and the business. We seek candidates who are adaptable and open to taking on new challenges as they arise.

Essential Skills, Experience and Qualification

• Previous customer experience within a hospitality or student accommodation environment
• Possess leadership skills and management or supervisory experience would be highly regarded
• Excellent communication and interpersonal skills
• Ability to remain calm and in control during potentially difficult situations
• Good knowledge and understanding of security procedures and responses
• Current National Police Clearance Check

Why apply for this role?

• Have a day off on your birthday on us.
• CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
• Access to Employee Assistance Program (EAP) with a high focus on employee's wellbeing
• Discount program (Flare) with discounts on everyday items and big-ticket items
• Employee recognition awards

Campus Living Villages Welcomes You to Apply

To submit your application for this opportunity, please send your cover letter, updated CV and any other supporting documentation, marked to the attention of the Village Manager - Margarita Santana.

Applications must be received by the 30th of September 2025.

Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.

Applicants must possess a valid visa that grants working rights in Australia to apply.

Only direct applications from candidates will be considered