Customer Service
5 days ago
Customer Service & Logistics Coordinator
Location: Sunnybank Hills, Brisbane
Employment Type: Full-time, Office-based
Kellys Distributors, a leading supplier and distributor, is seeking a proactive Customer Service & Logistics Coordinator to join our team at Sunnybank Hills. This office-based role is ideal for someone who is detail-oriented, enjoys problem-solving, and can confidently handle customer service and logistics administration in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Create and maintain new customer records in the system.
- Provide support and information to Sales Representatives and customers.
- Manage and reconcile Linkt / E-Toll accounts monthly.
- Process daily customer orders, verifying delivery details and instructions.
- Track consignments and update courier information.
- Check courier invoices, review shipping costs and consignment weights, and rectify discrepancies.
- Handle daily transport bookings and liaise with freight companies for pickups.
- Assist the Managing Director and General Manager with ad hoc and administrative tasks.
Other Duties / Learning Scope
- Gain proficiency in the ERP system, workflows, and processes.
- Learn the financial sales booking system (FT).
- Manage daily manual and online transport bookings (e.g., Toll, Bluestar, etc.).
Qualifications & Skills Required
- Previous experience in customer service, administration, or logistics support preferred.
- Minimum 1-2 years of relevant experience required.
- Strong communication skills (phone and email).
- High attention to detail with problem-solving abilities.
- Competence in using computer systems, MS office packages and online portals (training provided).
- Intermediate MS Office proficiency required, including Excel formulas and formatting.
- Ability to manage multiple tasks and work under deadlines.
- Reliable, team-oriented, and proactive in approach to learning.
- Must have unrestricted Australian work rights.
What We Offer
- Office-based role in Sunnybank Hills with free on-site parking.
- Supportive and collaborative work environment.
- Training provided on systems and processes.
- Opportunity to grow within a well-established distribution business.
How to Apply
If you are a motivated individual with a positive attitude and keen to build your career in customer service and logistics, please send your resume and cover letter.
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