Relief Duty Manager

2 days ago

Sunnybank Hills, Queensland, Australia Sunnybank Rugby Union Club Ltd Full time $90,000 - $120,000 per year

About Us

Sunnybank Community and Sports Club is a large not-for-profit business with over 40,000 members. Facilities include 250 gaming machines, café, restaurant, bars, rugby union club and function centre. We're looking for a passionate and driven Relief Duty Manager / Gaming Supervisor to join our team on a Full-Time basis. Reporting to the Senior Duty Manager and Gaming Manager, this is a great chance for someone with strong experience in the management of Gaming, Liquor, WHS, Customer Service, and Club / Hotel operations.

This role will involve a mixture of Duty Management shifts as well as supervisory gaming shifts.

Key Duties and Responsibilities

  • Manage / oversee the full range of operational functions of the Club including gaming, security, food & beverage, functions, facility maintenance, special events and entertainment to deliver customer / guest experiences
  • Count / reconcile cash and compile reconciliation reports
  • Uphold and champion our Club Values
  • Facilitate the Club's procedures including but not limited to payouts, cash handling and dispute resolution.
  • Ensure all employees adhere to all Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG) policies and procedures
  • Demonstrate responsible leadership that mirrors Industry standards associated with the Responsible Service of Alcohol, Responsible Service of Gaming, Hygiene and WHS
  • Manage / elevate employee-related matters and assist in building a high-performance environment by supporting all end-to-end employee processes
  • Identify / assess / recommend / deliver staff training requirements
  • Adhere to workplace health & safety policies and pro-actively contribute in maintaining a clean and safe work environment.

About you

  • Demonstrated comparative experiences in a similar role in Club / Hotel industries
  • Excellent communication and customer service skills
  • Strong focus on procedural compliance
  • Knowledge and understanding of relevant legislative, regulatory and industry standards for Licensed Clubs (including - gaming, privacy, liquor, security, safety, health, hygiene, industrial relations and environmental regulations).
  • Advanced product knowledge (beer /wine / spirits / cocktails)
  • Impeccable attention to detail and time management
  • Accurate cash handling and balancing
  • Accuracy in literacy and numeracy
  • Positive leadership / supervisory skills including problem solving, solution generation and trouble shooting
  • A passion for providing exceptional guest experiences
  • A team player with a high-level of self-motivation and listening skills
  • An ability to work calmly and effectively under pressure
  • A high standard of hygiene and personal presentation
  • Be punctual, reliable and dependable
  • Have initiative, commitment and passion for your job

Essential criteria

  • At least 2 years management / supervisory experience in the hospitality/club industry
  • Liquor Approved Managers License
  • Responsible Management of Licensed Venues certificate (RMLV)
  • Hold a current RSG Certificate
  • Current First Aid Certificate
  • Current Police Check (or willingness to obtain one)

Benefits and Culture

  • We pride ourselves on our flexible, thriving and supportive work culture and whilst our Duty / Shift Manager rosters will always require night, weekend and public holiday shifts we have ensured a high level of flexibility within our rosters
  • The opportunity to make an impact within the local community
  • Variety of work across a vibrant venue with diverse audiences
  • Contribute to a great team culture and supportive leadership
  • Staff meal discounts + complimentary coffee and soft drink

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