Customer Service

2 weeks ago

Sunnybank Hills, Queensland, Australia Kellys Distributors Pty Ltd Full time

Kellys Distributors, a leading supplier and distributor, is seeking a proactive Customer Service & Logistics Coordinator to join our team at Sunnybank Hills. This office-based role is ideal for someone who is detail-oriented, enjoys problem-solving, and can confidently handle customer service and logistics administration in a fast-paced environment.

Key Responsibilities

  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Create and maintain new customer records in the system.
  • Provide support and information to Sales Representatives and customers.
  • Manage and reconcile Linkt / E-Toll accounts monthly.
  • Process daily customer orders, verifying delivery details and instructions.
  • Manage CHEP/LOSCAM pallets bookings in 2Ic system and attend inquires when needed.
  • Track consignments and update courier information.
  • Check courier invoices, review shipping costs and consignment weights, and rectify discrepancies.
  • Handle daily transport & all courier bookings and liaise with freight companies for pickups.
  • Assist the Managing Director and General Manager with ad hoc and administrative tasks.

Other Duties / Learning Scope

  • Gain proficiency in the ERP system, workflows, and processes.
  • Learn the financial sales booking system (FT).

Qualifications & Skills Required

  • Previous experience in customer service, administration, or logistics support preferred.
  • Minimum 1-2 years of relevant experience required.
  • Strong communication skills (phone and email).
  • High attention to detail with problem-solving abilities.
  • Competence in using computer systems, MS office packages and online portals (training provided).
  • Intermediate MS Office proficiency required, including Excel formulas and formatting.
  • Ability to manage multiple tasks and work under deadlines.
  • Reliable, team-oriented, and proactive in approach to learning.
  • Must have unrestricted Australian work rights.

What We Offer

  • Office-based role in Sunnybank Hills with free on-site parking.
  • Supportive and collaborative work environment.
  • Training provided on systems and processes.
  • Opportunity to grow within a well-established distribution business.

How to Apply

If you are a motivated individual with a positive attitude and keen to build your career in customer service and logistics, please send your resume and cover letter.

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