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Key Account Manager

2 weeks ago

Carrum Downs, Victoria, Australia Michael Page Full time $90,000 - $120,000 per year
  • Work with a Trusted Industry Leader
  • Grow Your Career and Client Relationships
About Our ClientJob Description
  • Manage and nurture a portfolio of key accounts, acting as the main point of contact to ensure consistent communication, service excellence, and client satisfaction.
  • Identify growth opportunities within existing accounts by understanding client needs and offering tailored solutions that add long-term value.
  • Build strong, strategic relationships through regular meetings, strategic reviews, and proactive engagement to strengthen loyalty and trust.
  • Collaborate with internal departments (sales, logistics, technical, and customer service) to ensure smooth delivery of products and services.
  • Monitor account profitability and pricing, including managing margins, providing quotes, and responding to tenders in line with client and commercial expectations.
  • Support stock management for key clients, including aged inventory tracking, ensuring optimal stock levels, and coordinating timely stock movement.
  • Resolve client concerns and quality issues, coordinating across departments to ensure timely and effective resolution of NCRs (non-compliance reports).
  • Assist in onboarding new key accounts, working closely with Business Development Managers to ensure a smooth transition and setup.
  • Capture and communicate client feedback, helping drive service improvements and ensure client expectations are met or exceeded.
The Successful Applicant
  • Minimum 3 years' experience in key account management, preferably within packaging, manufacturing, print, or FMCG sectors
What's on Offer

Michael Page