Consultant - Member Support

5 days ago

Melbourne, Victoria, Australia ELMO Cloud HR & Payroll Full time $60,000 - $90,000 per year
Introduction

The Member Support Consultant role aligns with our vision and purpose by addressing member administration queries to achieve positive and timely outcomes. This role offers guidance to members, ensuring compliance and fostering a positive member experience.

We welcome candidates with experience in high-volume, customer-centric administrative roles. Experience in highly regulated industries such as insurance, superannuation, finance, or banking is also highly valued.



Description

As a valued member of the Member Support team, you will:

  • Deliver exceptional service by resolving member queries with empathy, clarity, and a relationship-focused approach, ensuring outcomes align with legislative and policy requirements.
  • Champion member experience by meeting service level targets and quality standards, while actively identifying opportunities for process and service improvement.
  • Communicate with impact, using well-developed verbal and written skills to engage with a diverse range of stakeholders and build lasting relationships.
  • Work autonomously and collaboratively, managing caseloads, prioritising tasks, and contributing positively to team performance and culture.
  • Demonstrate resilience and initiative, navigating complex situations with professionalism and a growth mindset.
  • Ensure compliance and accuracy, applying a strong understanding of operational systems, policies, and legislation to support members effectively.
  • Drive personal and team success, taking ownership of performance, development, and continuous learning.

Full training will be provided, equipping you with the knowledge and tools needed to thrive in the role and deliver outstanding member support.



Skills And Experiences

More About Us

LeavePlus administers the Construction Industry Long Service Leave Scheme, a mandatory program for construction workers and employers in Victoria. Employers are required to register, submit quarterly returns, and pay charges that fund long service leave entitlements for workers after seven years in the industry. LeavePlus holds statutory powers to ensure employer compliance and is committed to supporting workers through every stage of their long service journey.

Ready for Your Next Challenge?

If this role aligns with your experience and aspirations, we'd love to hear from you.

Click APPLY to submit your CV detailing your knowledge, skills, and experience.

Please also include a cover letter outlining why you're interested in joining LeavePlus and how you can contribute to our mission.


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