Customer Service Team Member

Why MXstore?

We are a unique team of passionate, fast-paced people who dig what we do and constantly push the boundaries in our market. We love e-commerce and truly care about our customers.

We are looking for an enthusiastic, positive and proactive customer-focused team member to add value to our team and deliver service beyond expectations to our customers.  As a primary point of contact for our customers, you would be a part of our solution-focused team and help make each customer's journey a fulfilling and successful one.

The role will consist of pre and post-sale management of online, phone and in-store orders. We are looking for someone to become intimately familiar with our customer management platform, who takes pride in their work and is as eager as we are to grow and succeed in line with our core values:

• Be a good human - No explanation required
• Foot forward first - Take the initiative and get things done.
• Kaizen - It's Japanese for 'Continuous Improvement'.
• Embrace growth and change - Be ready to move fast and break things in order to grow.
• Communicate with equality and empathy - Listen and communicate with respect

You can probably tell from our core values that we have a unique approach to how we work and are not your typical corporate thinkers, so you'll need to be adaptable, collaborative and willing to challenge the status quo 

You will:

• Be part of a constantly expanding, energetic and highly motivating team.
• Be organised, hands-on and process-driven to meet company goals.
• Provide honest customer feedback to the team.
• Independently handle customer enquiries via phone, email, live chat or in-store
• Proactively learn new procedures, expand product knowledge and provide constructive feedback to the team.
• Ensure order accuracy is maintained and completed for customer orders, returns, refunds, shipping and any particulars in between.
• Maintain accurate records of all sales, including cash payments, and sales across multiple platforms.
• Manage information for a wide range of inventory, orders, and ensure accurate information for ranges is available for customers and team members.
• Maintain and improve customer retention.

Essential attributes and skills:

• Experience in customer service
• Possess a strong willingness to learn
• Proactive and shows Initiative consistently
• Excellent written and verbal communication skills, and effective interpersonal skills
• Excellent follow-up and documentation skills
• Ability to effectively work within a team environment and communicate with the team to contribute to the successful operation of the business
• Sound computer skills including proficiency in using Microsoft Word, Excel and Outlook
• Works well under pressure and timely tasks
• Finds satisfaction in meeting KPI's and achieving results

The following attributes, skills and experience will be highly advantageous:

• Passion for motorcycles and a strong understanding (or willingness to learn) of motorcycle components and terminology
• Experience using Salesforce CRM
• Excellent communication skills with the ability to convey technical information clearly and concisely
• Strong problem-solving skills to assess customer needs and offer appropriate solutions
• Ability to work in a fast-paced environment and handle multiple customer enquiries
• Detail-oriented and organised approach to maintaining workflow and customer interactions
• Previous customer service experience is desirable
• Weekend availability

Hours: Casual (rotating roster, including weekends) with opportunity for permanent positions.

Award rate:We pay award rates under the General Retail Industry Award, with the opportunity to earn higher rates for specialist/leadership responsibilities.

Please note Junior rates apply to applicants under 21 years old