Network Voice

1 week ago

Alexandria, New South Wales, Australia AERA CLOUD Full time $80,000 - $120,000 per year

About us

AERA is a national Managed Services Provider of business Cloud Solutions, IT Services, Voice, Data, Telephony, Cyber Security, Hosting, Hardware and Licensing throughout Australia. You can see us at

We are a fast growing, dynamic and professional organisation with offices in Sydney, Melbourne, Canberra & Brisbane.

The role

We're looking for a dynamic, enthusiastic, dedicated and skilled Network, Voice & Data Engineer to join our technical team. You'll be responsible for support on our national service desk supporting, managing, and deploying network infrastructure, voice systems (FreePBX, MS Teams Calling), and firewall solutions across a diverse client base.

This is a hands-on role with exposure to cutting-edge technologies including SD-WAN's, Cisco, Meraki, Ubiquiti, MPLS, and Microsoft Teams Calling.

Previous experience providing remote technical support and working as part of an external helpdesk / managed services team will be highly regarded.

What you'll do

Duties expected in this role (but not limited to):

  • Provide remote and onsite technical support to our clients
  • Configure, deploy, and support Cisco routers, switches, and firewalls
  • Design and implement secure Internet and WAN solutions
  • Deploy and manage SD-WAN technologies including Cisco Viptela, Meraki, and Ubiquiti
  • Install and maintain VoIP systems including FreePBX and Microsoft Teams Calling
  • Perform structured cabling and patch panel installations as needed
  • Troubleshoot network and voice issues across client environments
  • Document network topologies, configurations, and change logs
  • Assist with onboarding new clients and infrastructure upgrades

We don't expect you to have the following application knowledge, but you will be required to quickly adapt to the following if you don't have them already:

  • ConnectWise
  • IT Glue
  • Solarwinds Network Performance Monitor

Skills and experience

  • Previous experience working in an MSP / ISP environment.
  • 2+ years' experience in network and voice engineering
  • Strong knowledge of Cisco networking (routing, switching, VLANs)
  • Experience with configuration and support of all mainstream firewalls
  • Hands-on experience with FreePBX and SIP trunking
  • Familiarity with Microsoft Teams Calling and M365 integration
  • Experience with SD-WAN technologies (Viptela, Meraki, Ubiquiti)
  • Familiarity with SolarWinds, NetFlow, and SD-WAN portals
  • Excellent troubleshooting and customer service skills
  • Great customer service with an attitude of willing to please and succeed
  • Strong organisational skills and attention to detail
  • Be an independent person who thrives in a multi-tasking environment
  • Willingness to be hands-on and perform tasks of all levels of complexity
  • Current driver's licence.

What we offer

  • Friendly, rewarding environment
  • Fantastic work culture + supportive management + great work/life balance
  • Company vehicle for work purposes
  • Laptop, phone, and tools required
  • Endless opportunities to grow and learn
  • Working with Mid-Market and Enterprise Network Technologies
  • Flexible work arrangements (field, office, hybrid)
  • Immediate start available

Ready to join a team that values innovation, reliability, and customer care?

  • Apply now and be part of Aera's mission to deliver secure, high-performance solutions across Australia

  • Medical Coordinator

    2 weeks ago

    Alexandria, New South Wales, Australia Shp Full time $60,000 - $80,000 per year

    Medical Coordinator (Administration) - Defence Force Recruiting - (ALE ABOUT US Proudly Australian, Sonic HealthPlus is the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness...

  • Medical Coordinator

    2 weeks ago

    Alexandria, New South Wales, Australia Shp Full time $60,000 - $90,000 per year

    Medical Coordinator (Funding) - Defence Force Recruiting ALE00002A Description ABOUT US Proudly Australian, Sonic HealthPlus is the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and...

  • Program Assistant @ Co-Hive

    4 days ago

    Alexandria, New South Wales, Australia Hatch Full time $40,000 - $60,000 per year

    This is a Program Assistant role with Co-Hive based in Alexandria, NSW, AU== Co-Hive ==Role Seniority- juniorMore About The Program Assistant Role At Co-HiveProgram Assistant – Co-HiveLocation: Alexandria, SydneyEmployment: Full-time or part-time (minimum 6-month commitment)Salary: Based on experienceAbout Co-HiveCo-Hive is a purpose-driven and...

  • Medical Coordinator

    2 weeks ago

    Alexandria, Australia Sonic HealthPlus Full time

    **ABOUT US**: Proudly Australian, Sonic HealthPlus is the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community groups. **ABOUT...

  • Head of Operations

    6 days ago

    Alexandria, Australia SKUTOPIA Full time

    SKUTOPIA is on a mission to democratise and decarbonise logistics. SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment for retailers - eliminating inefficiencies inherent in traditional 3PL models, such as human error, high labour costs, and...

  • Pr Manager

    2 weeks ago

    Alexandria, Australia Grace Loves Lace Full time

    Grace Loves Lace_ is an Australian founded global bridal brand known for its unique and ethereal wedding dresses. Founded by Megan Ziems in 2010, we have a remarkable history of disrupting the traditional bridal industry and have redefined the wedding dress experience. With 220+ employees, 26 showrooms and a huge online and showroom presence across US,...

  • Transport Media Spokesperson

    2 weeks ago

    Alexandria, Australia Transport for NSW Full time $80,000 - $120,000 per year

    You want to play a part in making NSW a better place to work, live and travel.You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.In this role, you'll:Join our dynamic Customer Journey Communications team at the Transport...

  • Customer Service Team Member

    1 week ago

    Alexandria Warehouse, Australia Bunnings Group Limited (AU) Full time $117,312 - $147,968 per year

    Join us and experience Bunnings from the other side of the counter What's in it for you when you're part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few Free standard OnePass membership Access to over 100 exclusive team member benefits across health, shopping, travel...

  • Customer Service Team Member

    1 week ago

    Alexandria Warehouse, Australia Bunnings Full time $58,944 - $59,777 per year

    Join us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...