IT Platform Support Analyst

2 weeks ago

Brisbane, Queensland, Australia VIS Global Pty Ltd Full time $90,000 - $120,000 per year

About the Role:

Are you experienced in supporting the Fiserv Signature platform and ready to take your expertise to the next level? We are looking for a skilled and proactive
Platform Support Analyst
to join our team and provide Level 2 and Level 3 support for our mission-critical banking systems.

In this role, you'll collaborate with cross-functional teams, vendors, and clients to resolve complex technical issues, enhance platform performance, and ensure seamless system operations. You'll play a key role in supporting and maintaining the Signature Core Banking System (CBS) and its associated modules.

Key Responsibilities:

  • Provide
    Level 2 and Level 3 support
    for the Fiserv Signature platform, ensuring timely issue resolution.
  • Work with internal teams, vendors, and customers to troubleshoot and resolve complex technical challenges.
  • Monitor system performance, ensuring high availability and stability of the platform.
  • Analyze escalated incidents and service interruptions, resolving them in line with
    SLAs
    and business needs.
  • Conduct
    root cause analysis (RCA)
    and document findings with corrective and preventative measures.
  • Assist in applying patches, upgrades, and deploying new releases.
  • Ensure seamless integration of Signature modules with other applications through cross-functional collaboration.

Required Skills & Experience:

  • 2–3 years
    of hands-on experience supporting the
    Fiserv Signature platform
    , particularly
    Signature CBS (Aperio)
    .
  • Familiarity with key modules:
  • Signature CRS
  • Signature Branch Teller
  • Signature Evolution Microservices
  • Signature CBS Communicator
  • Signature Frontier Reconciliation
  • Strong troubleshooting and configuration skills across the Signature platform.
  • Experience using
    AppDynamics
    and
    Splunk
    for monitoring and issue investigation.
  • Solid understanding of
    ITIL processes
    (Incident, Problem, Change Management).
  • Experience with
    Oracle databases
    and ability to write and interpret
    basic SQL queries
    .
  • Excellent
    analytical and problem-solving
    skills with the ability to handle multiple tasks and priorities.
  • Effective
    communication skills
    , capable of translating technical details for various audiences.
  • A collaborative team player who thrives in a dynamic environment.

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