eCommerce Lead

About Quad Lock
Quad Lock is one of Australia's fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine and a range of Lifestyle options. To date, millions of Quad Lock products have been shipped to over 100 countries and sales continue to grow worldwide at a rapid pace.

About Our People
At Quad Lock not only do we work hard and love what we do, we are also a great bunch of people with a diverse range of interests. We have keen cyclists and motorbike riders, runners and car enthusiasts (of course). But did you know we also have movie buffs, musicians and entrepreneurs, but most importantly we're all super proud to be part of the Quad Lock team.

About The Role
We're on the lookout for an eCommerce Lead - China, who'll be responsible for driving Quad Lock's growth and brand presence in the China market by managing our eCommerce operations and agency partners.

In this role, you'll lead the day-to-day coordination between our Melbourne-based global HQ and China-based stakeholders, ensuring our brand, product positioning, and customer experience are consistently executed across key marketplaces.

This is an exciting opportunity to play a pivotal role in launching, optimising, and scaling our eCommerce presence in China, directly contributing to the growth of our brand in one of the world's most dynamic markets.

What You'll Do

• Lead and manage the China eCommerce agency, ensuring clear direction, strong performance, and alignment with Quad Lock's brand, commercial goals, and product strategy
• Oversee daily operations across JD and Tmall, including store management, product listings, merchandising, content accuracy, promotions, and platform compliance
• Monitor reviews, feedback, service levels, and issue resolution in partnership with the agency and China-based contacts
• Collaborate with the agency to plan, execute, and optimise marketplace campaigns, including major events such as 618, Double 11, and platform-led promotions
• Manage KOL and KOC programs in partnership with the agency, ensuring influencer content and recommendations align with Quad Lock's brand positioning and growth objectives
• Coordinate marketplace livestreaming initiatives, including scheduling, product selection, talking points, and performance analysis to maximise reach and conversion
• Oversee product assortment, pricing, and inventory planning for JD and Tmall to maintain strong availability and achieve commercial targets
• Track performance dashboards and marketplace metrics, providing insights and data-driven recommendations
• Partner with Quad Lock's marketing, product, and ops teams to ensure alignment on messaging, launches, promotions, and supply chain readiness for the China market
• Maintain strong cross-cultural communication to ensure smooth collaboration between Melbourne HQ and China-based partners
• Ensure brand integrity and consistency across all China marketplace touchpoints, including store design, content, influencer activities, and marketing assets

What You'll Bring

• Experience in China eCommerce operations, ideally across JD and Tmall
• Fluency in Mandarin and English (mandatory)
• Proven ability to manage eCommerce agencies and external partners
• Strong understanding of China's digital ecosystem, key sales events, and marketplace mechanics
• Experience with KOL/KOC programs and livestreaming campaigns
• Strong customer experience focus with the ability to monitor and improve service levels
• Analytical mindset with the ability to interpret marketplace data and performance metrics
• Excellent cross-cultural communication skills and ability to work with China-based partners
• Highly organised, proactive, and comfortable in a fast-paced environment
• Tertiary qualification in Commerce, Finance, Economics, Business Analytics or a related discipline

What it's like to work at Quad Lock

At Quad Lock our customers mean the world to us but so does our team, by joining us you'll be able to take advantage of the amazing perks we have on offer:

Flexible ways of working to fit your lifestyle

Health & Wellbeing allowance to invest in your wellbeing

Technology allowance to stay connected

Weekly lunch on us to enhance your team connections

Dedicated learning & development allowance for continuous growth

Volunteer Leave to support causes you're passionate about

16 weeks of parental leave to support your growing families

Employee Assistance Program for team members and their families

Paid Miscarriage & Pregnancy Loss Leave (Pink Elephant) supporting families during difficult times

You'll join a highly cohesive vibrant and collaborative culture in a business where you can continue to build your skill set. This is a chance to grow and develop your career whilst working in an environment with like-minded colleagues that love what they do, encourage and promote innovation and bring a contagious energy to work every day

Join the Team:

Quad Lock is an equal opportunity employer, committed to supporting a diverse and inclusive work environment. If you're looking to grow your career with us, we'd love to hear from you Don't be afraid to stand out, back your achievements and show us what makes you the best candidate for the role. Even if you don't meet every single requirement, we encourage you to apply

To apply, select the 'Apply Now' button below and tell us a bit about yourself, your experience and what interests you in the role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.