Client Services

1 day ago

East Brisbane, Queensland, Australia Health N Home PTY LTD Full time $36,000 - $78,000 per year

Health N Home is a growing organisation dedicated to delivering high-quality services to our Participants, Nurses, Support Workers, and stakeholders across Australia. We are looking for two experienced and detail-oriented Client Services & Scheduling Coordinators to join our team and support our expanding operations.

Why Join Us?

  • Convenient East Brisbane location with free secure parking and nearby public transport
  • Career growth within a rapidly developing organisation
  • Stable full-time hours: Monday to Friday, 8:30am–5:00pm (40 hours/week)
  • Competitive pay: $36–$38 per hour + super (based on experience)
  • Supportive, friendly team culture

About the Role

As a Client Services & Scheduling Coordinator, you'll play a key role in supporting smooth service delivery across multiple departments. You will manage complex scheduling, coordinate participant services, and maintain high-quality communication with stakeholders.

This role reports directly to the Operations Manager.

Key Responsibilities

Scheduling & System Management

  • Perform complex rostering and scheduling using internal systems (e.g. Zanda)
  • Allocate assessment times, reporting, administration, preparation, travel time, and training/education
  • Update and maintain participant and support worker/coordinator information in databases

Participant & Service Coordination

  • Manage NDIS/private referrals, Service Agreements, quotes, and clinical appointment bookings
  • Ensure accurate tracking of service delivery requirements and follow-up actions

Operational Support

  • Provide day-to-day administrative and coordination support
  • Assist other departments and interstate teams
  • Help cover coordination tasks when team members are on leave

Diary & Travel Coordination

  • Assist with organising Nurse and Support Worker schedules
  • Coordinate travel arrangements efficiently and cost-effectively

Stakeholder Communication

  • Act as a point of contact for Participants, Nurses, Support Workers, and Support Coordinators
  • Provide clear, timely, and solutions-focused communication

Process Improvement

  • Contribute to workflow improvements and process optimisation

About You

You're a proactive, organised professional who:

  • Thrives in a fast-paced environment
  • Is confident with complex scheduling and rostering
  • Learns new systems quickly
  • Communicates clearly and respectfully
  • Works with accuracy and strong attention to detail
  • Is empathetic, solutions-focused, and reliable

Key Requirements

  • 2–3 years of rostering or coordination experience (mandatory)
  • Experience within NDIS and My Aged Care (Highly Desirable)
  • NDIS Worker Screening (or willingness to obtain)
  • Full working rights in Australia
  • Two work-related referees
  • Current National Police Check (or willingness to apply)

Position Details

  • Permanent Full-Time (40 hours/week)
  • Monday–Friday, 8:30am–5:00pm
  • SCHADS Award Level 4
  • $36–$38 per hour + super (based on experience)

How to Apply

Click APPLY to submit your CV and cover letter outlining your suitability.

For a confidential discussion, contact Renee Coyne (Operations Manager)

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