eCommerce Operations Administrator

• Iconic Australian owned & operated global retail business
• Retail experience and high attention to detail
• Hybrid Role in a vibrant team culture where we embrace pace and new ideas

Spotlight Retail Groups' eCommerce team is looking for an eager, quick-learning problem-solver to join our vibrant, fast-paced team, located at South Melbourne in a full-time hybrid role

This role is perfect for a professional looking to transition their foundational retail experience into the exciting world of digital operations.

What You Will Be Doing:

This is a dynamic, hybrid role where you will learn to become the operational backbone of our digital fulfillment process. You will be instrumental in ensuring a smooth, stream-lined outcome for every customer order. Your key responsibilities include:

• Order Flow Management: Learn to monitor and maintain the logic for order routing across our business systems.
• Fulfillment Facilitation: Act as a critical investigator to identify and resolve fulfillment issues, collaborating with partners to keep orders moving seamlessly.
• Risk & Security: Administer our fraud monitoring systems, acting as the first line of defence and escalating fraud issues to relevant authorities.
• Operational Oversight: Monitor freight charges and logistics data to pinpoint inconsistencies, contributing to efficiency improvements in fulfillment.
• 3rd Party Partnership Support: Provide essential business support and administration for our 3rd party fulfillment and operational partners.
• Process Excellence: Adhere to and champion robust administrative and support system-based processes to maintain operational integrity.

About You:

If you are a self-starter with a passion for online retail, this is your opportunity to build a career.

• Foundational Retail Experience: Experience working in any retail environment (store floor, customer service, or warehouse) or a strong foundational understanding of retail operations is highly valued.
• Initiative & Problem Solving: You are a natural problem solver who takes initiative, approaching obstacles in a creative, assertive, and solution-oriented manner. You are driven to get results.
• Team & Communication: An excellent communicator, capable of working effectively with cross-functional teams and partners through clear verbal and written communication.
• Customer-Centric Focus: A demonstrated ability to think quickly and make informed, sound decisions that benefit both the business and our Customer Experience.
• Flexibility: Willingness to be flexible with hours, including working a 7-day roster and adapting when critical deadlines must be met.

Why Spotlight Retail Group?

We pride ourselves on offering more than just a job; we offer a career growth platform within a supportive, innovation-focused culture.

• Financial Rewards: Enjoy a competitive salary combined with a significant Profit Share component.
• Work-Life Balance: Generous hybrid working model from our centrally located South Melbourne office, close to the market.
• Unbeatable Discounts: Access incredible Team Member Discounts across all our iconic brands (Spotlight, Anaconda, Harris Scarfe, and Mountain Designs).
• Impact & Exposure: Direct exposure to key senior stakeholders in one of Australia's largest retailers, allowing you to influence high-level strategy.
• Growth Culture: A dynamic environment that rewards initiative, creativity, and career development opportunities.
• Extra Benefits: Access to an Employee Assistance Program (EAP) and Gym Membership Discounts.

Who We Are

Spotlight Group Holdings (SGH) is a leading Australian privately-owned and operated family business. We control, operate, and invest in a diverse set of businesses and assets, structured across three core pillars:

• Spotlight Retail Group (SRG): Home to iconic, market-leading retail brands like Spotlight, Anaconda and Harris Scarfe.
• Spotlight Property Group (SPG): Managing a significant portfolio of property assets.
• Spotlight Group Investments (SGI): Overseeing investments and other direct assets.

Join us and be part of a company that is passionate about driving business growth and delivering exceptional value.