IT Support

2 weeks ago

Sydney, New South Wales, Australia Robert Half Full time $90,000 - $120,000 per year

A global technology company specialising in advertising and media is hiring a part-time IT Support professional on a contract basis. In this standalone role, you will be based in their Sydney office, providing hands-on support across the APAC region. The company has a strong presence in APAC, Japan, and New Zealand and recently expanded by acquiring a company with over 150 employees in Australia. This is an ongoing contract opportunity.

Key Responsibilities:

  • Provide in-person IT support at the Sydney office while serving as the primary contact for ~150 users across the APAC region.
  • Handle L1/L2 support via Jira, managing 30-40 tickets weekly alongside user onboarding responsibilities.
  • Oversee end-to-end onboarding and offboarding, including conducting onboarding sessions for new hires.
  • Manage IT hardware logistics across APAC, including procurement, shipping, receiving, inventory management, and disposal.
  • Lead APAC IT projects, from vendor sourcing to developing shipping processes and ensuring device compliance with MDM and IDP systems.
  • Support regional and global Zoom meetings, troubleshooting AV issues at the Sydney office.
  • Assist with system administration across platforms such as Jamf Cloud, Google Workspace, Slack, Jira, Confluence, Creative Cloud, and Dropbox.
  • Oversee access control for the Japan office.

Working days: Monday-Tuesday-Thursday - 9-5pm

Key Technologies:

  • MacOS (90%) and Windows (10%)
  • Cloud-based servers
  • Jamf Cloud, Google Workspace, Slack, Jira, Confluence, Creative Cloud, Dropbox
  • JumpCloud for password management

Additional Notes:

  • In-office - no WFH (3 days a week).
  • There is a focus on monthly growth, with an average of 5-6 new users per month.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

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