Resident Engagement Officer

Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness.  With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.   Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.   Don't just walk past homelessness.  Join the solution.  
Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave 
• Flexible working arrangements 
• Purchased leave 
• 17.5% leave loading 
• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment
About the opportunity: The supportive housing model is centred on strengthening individuals and communities by developing sustainable and affordable housing. Viv's Place brings people together in a managed building, which includes a ground floor community space including a trauma informed design with communal kitchen, dining and living spaces, children's play areas, medical suites, consulting rooms and office space. An essential element to the project is creating an environment where there is both the perception and reality of safety. 
Supportive housing is accepted as being a model through which people have safety from interference, exploitation or violence from outsiders. This is particularly pertinent with the target group being women and children who have experienced homelessness, especially as a result of family violence. 
Controlled access to enter the premises is a fundamental component. Controlled access is underpinned by the Resident Engagement Officer (REO) at the point of entry. The REO will welcome residents, their visitors and people delivering programs and services, and ensure that unwelcome visitors cannot access the environment. 
The REO will be required to form excellent rapport and maintain relationships with both residents and the people who are supporting them.
This is a permanent full-time role (76 hours per fortnight) based at Dandenong.
As part of our commitment to increasing Aboriginal and Torres Strait Islander employment, Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic), designed to promote substantive equality.  What you'll be doing:

• Engagement with tenants in an informal capacity, working from a strength based, client focused framework.
• Monitoring tenant wellbeing through informal engagement and communicate issues to support and/or tenancy staff as they arise.
• Referrals to external services facilitated as required.
• Assist community partners in facilitating events, programs and other initiatives from the communal spaces, including managing room bookings and access to building amenities.
• Provision of phone concierge services; CCTV monitoring and responding to incidents as and when they arise.

What we're looking for (key selection criteria):

• Exceptional interpersonal and communication skills, both verbal and written.
• Experience in the homelessness sector (highly desirable).
• Experience in Social Work/Front of House/Reception duties (highly desirable).
• Well-developed organisational and time management skills.
• Demonstrated ability of effective IT skills and demonstrated capacity to use client management systems.
• Demonstrated ability to work with women and children with complex needs.
• Demonstrated capacity to complete designated work tasks and utilise time effectively.
• Positive relationships and communicate with people of diverse backgrounds and abilities.
• Excellent problem-solving skills.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

$ $49.41 an hour + Superannuation + NFP Salary Packaging (tax savings) + Additional wellbeing leave available + Cultural/ ceremonial leave available Applications close 26 November 2025.
For more information, please contact Sonia Webb at [email protected]
How to apply
To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at [email protected].
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply   We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check. 
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

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