Customer Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia InLoop Full time $40,000 - $80,000 per year

About Flexischools

Flexischools is Australia's #1 school ordering app, helping over 1,900 schools streamline canteen orders, uniform shops, events, and payments. We enable cashless convenience for parents and more efficient operations for schools.

We are a profit-for-purpose business, using technology and customer support to improve school communities.

Our Values

At Flexischools, we believe in:

  • Innovation – We stay curious every step of the way.
  • Making it Simple – We work smarter, not harder.
  • Passion – We give a damn.
  • Accountability – We enjoy freedom within boundaries.
  • Customer Focus – We are here for our customers.
  • Teamwork – We are in it together.

What You'll Be Doing

  • Deliver Outstanding Customer Service – Respond to inquiries via phone and email, ensuring every interaction is positive, solutions-focused, and efficient.
  • Support Parents & Schools – Help customers navigate our platform, troubleshoot issues, and provide clear, empathetic guidance.
  • Drive Customer Satisfaction – Handle account, order, and payment queries with accuracy and care, ensuring timely resolutions that make customers feel valued.
  • Resolve & Escalate Issues – Liaise with canteens, parents, uniform shops, and event organisers to resolve service-related concerns, escalating technical issues as needed.
  • Collaborate Across Teams – Work with Product, Sales, and Operations teams to ensure customer feedback drives service improvements.
  • Help Shape Our Future – Identify trends, suggest enhancements, and contribute to refining support processes and self-service resources.

What We're Looking For

Customer-Focused Mindset – You genuinely enjoy helping people and solving problems.

Excellent Communicator – Strong verbal and written skills, with the ability to build rapport.

Resilient & Adaptable – You thrive in fast-paced environments and handle challenges with confidence.

Proactive & Curious – You take initiative, love learning, and are eager to grow in your career.

Nice to Have (But Not Required) – Experience with Zendesk, SaaS platforms, or previous customer support roles is a plus Most importantly, we value curiosity, problem-solving, and a can-do attitude.


What's in it for You?

  • Flexible Hours – Work around school drop-offs and pick-ups, with shifts available within a 7 AM – 6 PM window.
  • Supportive, Family-Friendly Environment – We celebrate and support our team's work-life balance.
  • Career Growth & Development – Fast-track your skills with mentorship, cross-department exposure, and internal mobility opportunities.
  • Make an Impact – Be part of a company transforming the school experience across Australia.
  • Access to 1000s of Learning Courses
  • Weekly Team Lunches
  • Paid Birthday & Community Service Leave
  • Mentorship & Career Growth Across Departments
  • Employee Assistance Program for Wellbeing Support
  • A Fun, Inclusive Team Culture – We celebrate wins, share knowledge, and have fun along the way

Where This Role Can Take You

This role is a fantastic launchpad for careers in customer success, operations, sales, or product management – giving you exposure across multiple teams in a fast-growing company.


Work Arrangements

  • Available as full-time or part-time, with a hybrid work model based in our Sydney office.
  • Flexible hours within a 7 AM – 6 PM window, perfect for parents and carers.
  • Location & Work Rights – Must have full rights to work in Australia and be based in Sydney.

Ready to Make an Impact? Apply Now

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