Customer Service Officer

1 week ago

NSW Western Sydney, Australia Hays Full time $74,000 - $79,000 per year

Your new company

Join a leading logistics and freight organisation known for its commitment to safety, customer satisfaction, and operational excellence. With a strong national presence and a dynamic team culture, this company offers a supportive environment and opportunities for growth.

Your new role

As a Customer Service Officer, you will be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and webforms. You'll play a key role in ensuring customer satisfaction through timely and professional communication, issue resolution, and proactive service delivery.

Key responsibilities include:

  • Managing customer enquiries with a focus on first-touch resolution
  • Providing high-quality written and verbal responses
  • Reporting and resolving consignment anomalies
  • Building strong relationships with internal stakeholders and customers
  • Assisting with training of new and existing staff
  • Maintaining up-to-date product and service knowledge
  • Adhering to safety and wellbeing policies

What you'll need to succeed

  • Minimum 2–3 years' experience in a call centre role
  • Strong communication skills – both written and verbal
  • Experience handling enquiries across multiple channels
  • Proficiency in MS Office (Word, Excel)
  • Excellent time management and problem-solving skills
  • Customer-focused mindset
  • PR or Citizen

What you'll get in return

  • A collaborative and supportive team environment
  • $37 p/h + super
  • Free parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 # Kristina Neves

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