Client Delivery Manager

2 weeks ago

Sydney, New South Wales, Australia Constantinople Full time $100,000 - $150,000 per year
Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.
Constantinople's state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking.
The Role
We're looking for a client delivery manager to orchestrate the technical delivery management of client onboarding onto our platform and create a scalable playbook and framework to run future client delivery programs. You'll be pivotal in leading teams to execute client configuration and deployment activities, working cohesively with clients as well as product, engineering, legal, compliance, service & operations teams.
A Client Delivery Manager at Constantinople will be responsible for all the ins and outs of setting up banking configurations across clients, driving decisions with client stakeholders, outlining timelines/delivery and acting as a co-ordination point across working level teams (both in clients and within Constantinople) to lead the end-to-end client implementation, whilst being able to adapt to the dynamic nature of life at a start-up. You'll also work closely with solution engineers who will be responsible for the technical configurations on platform What You'll Do
  • Manage the implementation and execution project plan, including dependencies from clients and teams (product, engineering, legal, compliance, servicing and operations)
  • Act as the single owner of client delivery plan and ensure successful delivery
  • Manage critical activities (e.g. testing windows, release co-ordination, go-live and cutovers)
  • Ensure consistency in how client onboarding and delivery occurs across the company, and a playbook to scale
  • Manage the client delivery relationship across 1-2 clients and co-ordinate activities across multiple programs simultaneously
  • Work with Solutions Engineering to manage configurations on platform
  • Work with engineering and internal teams to incorporate the company roadmap into the client delivery roadmap surface and mitigate delivery risks and issues
  • Effectively manage changes in project scope, keeping the end-goal in mind
Who You Are
  • 3-5 years experiences in technical program management roles in tech organisations across technical and non-technical deliverables
  • Be hands-on and execution orientated
  • Strong problem solver
  • Effectively managing product & engineering teams and working with client stakeholders
  • Detail oriented and managing complex decisions
  • Comfortable managing engineering delivery and complex dependency management
  • Have a delivery management toolkit that allows you to work across different types of initiatives and teams
Application process: If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.
Inclusion To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

  • Client Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Constantinople Full time $80,000 - $120,000 per year

    Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.Constantinople's state-of-the-art...

  • Account Manager – Logistics Industry

    2 days ago

    Sydney, New South Wales, Australia iMile Delivery Full time $60,000 - $120,000 per year

    About the roleWe are seeking an energetic and customer-focusedAccount Managerto join our sales team. In this role, you will be responsible for managing and expanding relationships with our e-commerce clients, particularly those from the Chinese market.The ideal candidate will have solid experience in the Australian logistics industry, excellent communication...

  • VP Client Delivery APAC

    1 week ago

    Sydney, New South Wales, Australia Accommodations Plus International Full time $120,000 - $180,000 per year

    API is seeking a seasoned professional to join our company in the role of Vice President of Client Delivery. The position will be based in our Sydney, Mascot Office. The VP of Client Delivery leads and manages their teams in support of the clients in their vertical.The VP of Client Delivery will act as the voice of the customer, ensuring all delivery...

  • Delivery Manager

    2 days ago

    Sydney, New South Wales, Australia Hustle Full time $80,000 - $120,000 per year

    Delivery Manager (Senior Account Manager)Sydney or MelbourneWe're working with a fast-growing digital agency that helps ambitious brands scale their ecommerce performance. They're now looking for a Delivery Manager (Senior Account Manager) to own client relationships, manage delivery across multiple accounts, and keep projects moving from strategy to...

  • Network Management Specialist

    4 days ago

    Sydney, New South Wales, Australia iMile Delivery Full time $60,000 - $120,000 per year

    Role Overview:As an important member of our network management middle-platform team, you will be responsible for network planning, vendor (CSP) management, network expansion, and the development and optimisation of operational processes. You will manage parcel delivery network grids, analyse regional performance, oversee vendor onboarding and evaluation, and...

  • Client Manager

    2 weeks ago

    Sydney, New South Wales, Australia Bastion Full time $80,000 - $120,000 per year

    About BastionBastion is an independent agency that exists to put brands, organisations and people in a position of strength. Our integrated model sees brand, digital, social, influencer, experiential and research experts sitting side by side, working together on major brands to solve their marketing challenges.We offer a breadth of specialist capabilities...

  • Appian Architect

    2 days ago

    Sydney, New South Wales, Australia Delivery Centric Full time $120,000 - $180,000 per year

    Role: Appian ArchitectLocation: SydneyResponsibilities:Collaborate with business stakeholder and business analysts to understand the requirement and business processes.Work with enterprise architects to develop the solution architectureCollaborate with external and internal system owner/architect to design the integration pattern for Appian with existing...

  • Client Manager

    4 days ago

    Sydney, New South Wales, Australia The Cigna Group Full time $80,000 - $120,000 per year

    Critical Tasks and Expected Contributions/Results:Partner with sales consultants to achieve efficient implementation of new business and smooth transition of relationship into client management team.Develop strategic relationships with key partners within the assigned portfolio and establish consultative approach to gain insight into the Voice of the...

  • Client Experience, Client Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia SS&C Full time $120,000 - $180,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Haast Full time $120,000 - $180,000 per year

    Haast is a rapidly growing AI-led regtech startup transforming marketing compliance through innovative technology. We're building the first end-to-end compliance platform that helps legal, compliance, and marketing professionals detect and resolve issues in seconds - delivering 60-80% faster review times and 4x productivity improvements for major...