Delivery Manager

2 days ago

Sydney, New South Wales, Australia Hustle Full time $80,000 - $120,000 per year
Delivery Manager (Senior Account Manager)

Sydney or Melbourne

We're working with a fast-growing digital agency that helps ambitious brands scale their ecommerce performance. They're now looking for a Delivery Manager (Senior Account Manager) to own client relationships, manage delivery across multiple accounts, and keep projects moving from strategy to execution.

This is a hands-on role suited to someone who thrives at the intersection of client management, project delivery, and digital production — someone who can keep clients confident, teams aligned, and projects running smoothly.

What You'll Be Doing
  • Manage a portfolio of ecommerce and digital clients from handover through to delivery
  • Lead client meetings, providing structure, clarity, and proactive communication
  • Oversee project timelines, priorities, and delivery schedules across both retainer and project clients
  • Work closely with the design lead and offshore development team (currently 4 hours behind AEST) to keep delivery seamless
  • Own Jira workflows — clearing backlogs, assigning tasks, and tracking delivery progress
  • Identify risks early, solve challenges on the fly, and maintain high standards of work quality
  • Collaborate with internal teams to continuously improve processes and client experience
What You'll Bring
  • 4–6+ years of experience in account or delivery management within a digital or ecommerce agency
  • Strong understanding of Shopify and digital production workflows (non-negotiable)
  • Excellent communication skills and the ability to manage clients confidently
  • Experience managing offshore or remote delivery teams
  • Skilled in project management tools such as Jira, Asana, or Monday
  • Calm under pressure, detail-oriented, and solution-focused
  • The right blend of "relentlessly ambitious" and "profoundly human" — a natural relationship builder who gets things done
Why You'll Love This Role
  • Join an agency that's growing fast with a strong technical and creative foundation
  • Work on high-impact ecommerce and digital transformation projects
  • Hybrid working setup with flexibility around early starts for offshore collaboration
  • A collaborative, values-driven team culture that celebrates ownership and initiative

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