Senior Administrator

About Us:

We are a family owned and operated business. As a Real Estate agency, we're in the business of helping our clients buy, sell and lease properties. The vehicle for this is through building and maintaining our personal networks, and the method is through honesty, integrity and always doing what's right for our client. To us these traits are invaluable and as such, non-negotiables.

Our business is built on a set of five values and beliefs:

Family - Our Colleagues are our broader family.

Mutuality - Respect our colleagues and our clients as you would like to be respected.

Realising Potential - Unlock your full potential, encourage and support your colleagues.

Embracing Change - Strive for excellence, be open-minded and willing to embrace change.

Health & Energy - Work toward being well balanced within yourself.

About the role:

As our Senior Administrator, you'll become part of an integral team that manages the workflow, customer service and experience within our office. Our administrative team play a pivotal role for our sales and property management teams, performing a range of tasks to assist in the seamless delivery of their services. Our administrative team takes care of our reception duties and subsequently, you'll likely become one of the first faces our clients see and voices they hear.

Key Responsibilities:

Administration & Reception

You will lead a small reception/admin team providing strong guidance and support. You will model the professional workplace skills that they aspire to attain. You'll be working from our reception desks in our front-of-house. Working in this role you'll be exposed to the range of issues, challenges and opportunities our clients present which will fast track your real-estate education. Whilst working in this senior position you'll be responsible for greeting clients, assisting with client enquiries in person, via phone and over email. You'll also ensure the office is well presented and that other departments such as rental, sales and management have any administrative needs met.

Internal Communications

You'll be at the centre of a lot of communication, from staff to clients, from clients to staff. You'll become an expert in using our internal communication systems to ensure messages are passed on and acted upon, assisting us to maintain a high standard of customer service. 

Property Management Team

You'll be exposed first hand to all that our business offers. You will assist our Property Management team with rental files, taking tenancy applications and information, receipt payments, updating property listings, providing rental lists to prospective tenants and assisting with general enquiries.

Sales Team

You'll get to know our Sales Team and their processes, you'll assist by uploading and completing sales files, managing brochures and resources, alterations to listings, enquiries (walk-in/phone/online), settlements and database/contact management.

Marketing

You will assist our content marketer with stock control, creating settlement and renter gifts, helping with miscellaneous events. Marketing supports you with communicating to suppliers and creating any customised documentation required. 

Other Duties & Tying It All Together

In this role and in a team like ours, there will always be opportunities to grow and take on new challenges; there will also always be bins that need taking out, meeting rooms that need a tidy up and a list of tasks to ensure we're providing a great service to our clients. Joining our administrative team, you'll be ready to roll up your sleeves and get it done.

Skills & Qualifications:

Essential

• Proven experience in office administration.
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
• Strong leadership ability.
• A proven high standard of customer service.

Desirable 

• Previous experience in the real estate industry.
• A Cert IV in Real Estate Practice.
• Some experience in a leadership role.

Personal Attributes:

• Professional, approachable, and customer-focused demeanour.
• High attention to detail and problem-solving skills.
• Ability to handle sensitive information with confidentiality.
• Adaptable and able to thrive in a dynamic, small business environment.

Working Conditions:

• Office-based role in Warragul with some time spent in our Drouin office.
• Standard business hours 9am – 5.30pm Monday to Friday with a one-hour lunchbreak.
• Opportunity to work in a supportive, family-oriented business with a focus on quality service delivery.

What we are offering:
Your role comes with a strong remuneration package made up predominantly of a base salary dependent on the experience you bring. In addition, we are offering:

• Job security - long term, ongoing work. 
• Access to a generous Employee Assistance Program.
• Ongoing training and invitations to Real Estate events.
• Uniform supplied along with a uniform allowance.
• Be part of a growing business with great potential to grow within the company.
• You will get to be part of an awesome team environment and enjoy a range of social occasions.