Visitor Services Officer Grade 2

We are seeking to establish a Pool of Visitor Service Officers at the Museum of the Goldfields for vacancies that may arise within the next 24 months with the possibility of Casual, Fixed-term, Part-time, Full-time and Permanent appointments.

About us

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State's natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

About the role

The Visitor Services Officer supports the delivery of welcoming, engaging experiences at the Museum of the Goldfields. The role includes providing customer service and tours, retail operations, assisting with education programs and events, maintaining site presentation, ensuring safety and security, and responding to incidents and emergencies.

About you

We are seeking dynamic, self-motivated individuals who enjoy working in a positive team environment and delivering high quality customer service.

The successful applicant will be expected to:

• Providing exceptional customer service and engaging interpretive tours.
• Supporting education programs and public events.
• Ensuring the safety of visitors and staff, and the security of the Museum's collection.
• Maintaining the presentation of the Museum.
• Retail operations including EFPTOS and cash handing.
• Responding to incidents, administering first aid, and supporting emergency procedures.
• Provide a high standard of security and safety for visitors and the Museum precinct.

How to apply

Please ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position.

We require you to submit:

• A current comprehensive CV including the contact details of two referees.

• A statement of no more than one (1) A4 page addressing the following essential work-related requirements. Please provide relevant examples to support your claims:

• Commitment to quality customer service.

• Well-developed presentation and communication skills; and delivering information in an engaging way to diverse audiences.

Note: The remaining work-related requirements will be assessed at a later stage in the recruitment process.

Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.

To submit your application, please visit the JobsWA website on and key in the position number at 'Keyword search'. Emailed applications will not be accepted.

If you experience technical difficulties applying online, please contact the RAMS Helpdesk on , in the first instance. For information about the process, please contact Human Resources on email, 

Further Information

If you would like further information on this opportunity please contact, Kirsty Brooks, Regional Manager on or

Eligibility to Apply

To be eligible for appointment, applicants must have a valid Work Visa (for fixed term appointments), or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.

A current (within six (6) months) National Police Clearancewill be required prior to commencement of employment, as per the Department's Police Record Screening Policy.

We also require the following:

• A valid Working with Children Check.

Special Conditions

Requirement to work a roster including weekends and evening shifts (applicable penalties apply).

Pool Recruitment

This Pool will be open for a period of 24 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time, part time and casual appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

Applicants found suitable in this Pool, may be considered for subsequent, similar vacancies with the WA Museum and the Department of Creative Industries, Tourism and Sport for the duration of the Pool.

Equity and Diversity

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally- diverse backgrounds, and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

Accessibility: If you have any communication or access needs that require adjustments to allow you to fully participate in the application and interview process, please contact the National Relay Service on the following numbers:

• TTY/Voice calls
• Speak & Listen
• SMS Relay –

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on