HVAC Service Delivery Manager

Brief Description
Looking to be part of an industry leading company that has a loyal customer base, takes pride in what they deliver and is a great place to work?

About The Opportunity
As the Service Delivery Manager your duties and responsibilities will include, but not be limited to:

• Ensure that contracted services are delivered in strict compliance with contract obligations, safely, on time, and within budget, meeting customer expectations.
• Interpret contracts, systems, and spreadsheets from the sales team to understand rostering and allocate resources based on the pipeline.
• Maintain strong communication and report to the Service Line Manager.
• Conduct site visits and manage projects as required.
• Liaise with a team of qualified tradespersons and administrative staff to support growth and mentoring.
• Oversee day-to-day service operations, from reactive breakdowns to scheduled maintenance
• Quote, manage, and deliver small works projects
• Identify opportunities to expand client relationships and grow service offerings
• Maintain, build, and strengthen client relationships to achieve long-term partnerships.
• Keep accurate client records on reporting portals.
• Communicate daily with the HVAC team and conduct monthly toolbox talks.
• Collaborate with the HSEQ team and perform regular safety audits on customer sites.
• Assist with the recruitment of technical personnel.

You will have

• A Cert III in Air Conditioning & Refrigeration (or equivalent trade qualification)
• 5+ years of commercial HVAC experience with a solid technical background
• Proven experience in high-volume service operations, with a focus on asset and data management
• Experience leading, mentoring, and supporting field technicians and office staff.
• Strong attention to detail and accuracy.
• Proficiency with project management systems, construction scheduling, Microsoft 365, and other relevant software.
• Confidence with quoting and a commercially minded approach
• Excellent written and verbal communication skills with a strong client focus.
• Effective time management skills and ability to manage competing deadlines.

To meet client requirements, this role requires you to be an Australian citizen or permanent resident as well as obtain a police clearance.

What CV Can Offer You

• Competitive salary package
• A great company culture with exceptional people that support your success.
• Permanent Role with Career Progression & Training Opportunities with AIM
• Additional leave through our purchased leave program
• CV Life Employee Rewards Program – Retail discounts and work perks
• Salary sacrificing and novated leasing
• Discounted Corporate Private Health Insurance
• Financial wellbeing program

About CV
Offering an integrated range of trade services, the CV Services Group has been creating a legacy our team are proud of since the early 1980s. Our four businesses deliver a tailored offer across the electrical, plumbing, building and signage sectors to our loyal client base.

With a passion for going the extra mile for our customers we like to think that we are a little bit different. Our culture, made possible by our exceptional CV people, is something that we're proud of. A friendly atmosphere, a commitment to keeping you informed, a great working environment and regular team events, are just a few of things you can expect while working at CV

With over 800 dedicated team members across six locations in Queensland, New South Wales and Victoria, CV prides itself on having the best people in the game, backed by an unwavering commitment to support our team members to be the best they can be.

We're actively reviewing applications and may move quickly with the right candidate, so don't wait — we'd love to hear from you soon