Service Supervisor

2 weeks ago

Hendra, Queensland, Australia Harris Farm Markets Full time $70,000 - $120,000 per year

About Us
Harris Farm Markets is not your average grocery store. We're a family-owned fresh food market that celebrates premium produce, sustainability, and good old-fashioned service. We're committed to supporting Australian farmers and delighting our customers with the best and freshest foods.

The Role
As a Service Supervisor, you will play a key role in leading our front-of-house team to deliver outstanding customer experiences. You'll oversee service operations, ensure compliance with policies and procedures, and coach team members to perform at their best.

This role is perfect for someone who thrives in a fast-paced retail environment, has strong leadership qualities, and is committed to upholding the highest service standards.

Key Responsibilities

  • Lead, motivate, and supervise service staff to achieve daily service excellence.
  • Ensure all service areas run efficiently, including checkouts, customer service and front-of-house operations.
  • Drive a customer-first culture by role modelling exceptional service standards.
  • Train and mentor team members, conducting skills assessments and providing feedback.
  • Monitor compliance with company policies, safety requirements, and operational procedures.
  • Manage rostering, shift coverage, and workflow prioritisation.
  • Handle escalated customer queries and complaints with professionalism and empathy.
  • Support store leadership in achieving performance and service targets.

Skills & Experience

  • Previous supervisory experience in retail, hospitality, or customer service.
  • Strong people management and coaching abilities.
  • Excellent communication and interpersonal skills.
  • Proven ability to handle high-pressure environments with calmness and efficiency.
  • Solid organisational and problem-solving skills.
  • A passion for delivering memorable customer experiences.

What We Offer

  • A dynamic and supportive team culture.
  • Opportunities for career progression across our growing network.
  • Ongoing training and skills development.
  • Staff discounts of 25% storewide

Join Us
If you're ready to take the next step in your retail leadership career and want to be part of a business that values its people and customers, we'd love to hear from you.

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