End User Experience Technician

2 weeks ago

Greater Sydney Area, Australia System Squared Full time $90,000 - $120,000 per year

Company Description

System Squared was founded with the commitment to provide customers with better responsiveness, genuine advice, and consistent low pricing in a fast-paced technology-driven world. Our team believes in the power of technology to transform organizations, enhance agility, and improve market speed. Over the last three decades, our founding directors have emphasized a genuine and open approach to customer engagement, ensuring long-term partnerships with tailored technology solutions. We prioritize acting as a genuine counterpart for all IT requirements and include leading technologists across a vast array of technologies.

Role Description

This is a full-time on-site role for a Service Desk Onsite position located in Sydney CBD. The Service Desk Onsite role involves providing technical support and troubleshooting assistance to clients, managing help desk inquiries, and delivering top-notch service desk support.

The role will require collaboration with other IT team members to resolve issues efficiently and ensure consistent customer satisfaction.

The key qualities of the perfect candidate include:

  • A warm and professional manner with a strong focus on customer service
  • Ability to genuinely connect with, understand and help people
  • An aptitude for technology, and can do attitude
  • Attention to detail and a pride in quality of work
  • A strong desire & motivation to grow and develop
  • The ability to think on your feet and pick things up quickly
  • Experience in a similar role
  • Experience working in an Managed or Professional Services business
  • Australian Permanent Resident

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