Client Relationship Manager

About the role

As our Client Relationship Manager (Specialist), you'll play a key role in strengthening partnerships, supporting clients with tailored solutions, and driving growth across the business. Based in Osborne Park, WA, this role offers the flexibility to be full-time or part-time. Perfect for someone who's passionate about building meaningful relationships and making a real impact.

You'll be the go-to person for client engagement, sales performance insights, and product education, helping our clients thrive with confidence and clarity.

This role involves:

• Building and nurturing strong relationships with existing partners, potential clients, and key opinion leaders (KOLs).
• Helping clients find the best product and service solutions to support their growth and success.
• Analysing sales performance and developing strategic plans to boost financial outcomes and customer satisfaction.
• Engaging with key stakeholders with tenacity, urgency, and professionalism.
• Keeping accurate client records and capturing valuable insights from each sales interaction.
• Delivering clinical and technical training to a diverse range of clients with clarity and confidence.

Essential Skills and Experience:

• Proven success in sales, business development, or client relationship management within the healthcare industry. Experience in pathology is a plus, but not essential.
• Strong skills in sales, negotiation, and influencing, with a confident and consultative approach.
• Ability to juggle multiple priorities and thrive in a fast-paced, competitive environment.
• Experience delivering patient-focused solutions tailored to customer needs.
• A natural relationship builder with a track record of creating strong networks and long-term business partnerships.
• Demonstrated ability to turn clients into advocates through exceptional service and support.
• A valid Australian driver's licence.

Employee Benefits

You will have access to a range of exciting benefits when you join ACL, including:

• 8 weeks paid parental leave*
• Discounts on phone bills, groceries, petrol, fashion, entertainment and more
• Wellbeing support across all areas of life. Mind, body, work, money, you name it.
• Discounted private health insurance to keep you covered
• Opportunities for training and career development

*Service conditions apply

About us

At Australian Clinical Labs, we're more than just a pathology provider. We're a team of over 5,000 passionate professionals working together to deliver high-quality diagnostic services across Australia. With a national footprint, over 100 NATA-accredited laboratories, and nearly 6 million patient episodes each year, we're proud to support doctors, specialists, hospitals, and corporate clients with fast, reliable results.

We're also the largest provider of pathology services to public hospitals in the country, and we're growing fast. Making this the perfect time to join us and be part of something big.

Who we are

We're driven by a simple but powerful mission: to improve and save lives through medical excellence and compassionate care. Our culture is agile, respectful, and built on integrity. We empower our people to thrive, innovate, and make a difference every day.

At Clinical Labs, you'll find a workplace where your contributions are valued, your wellbeing is supported, and your passion for healthcare is shared by everyone around you.

Vaccination Requirements

As a healthcare provider, Clinical Labs requires all new employees to be vaccinated against preventable diseases. If successful, we will ask for proof of immunisation accordingly for our records.

You may be required to undergo probity checks as part of the recruitment process including police check and licence check.

Diversity and Inclusion

We believe that diversity makes us stronger. Australian Clinical Labs is proud to be an equal opportunity employer, welcoming applicants of all ages, backgrounds, abilities, and identities. Including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, people living with disability, and Veterans and their spouses.

Need adjustments to the recruitment process? Just let us know. We're happy to support accessibility needs.

Please note, only shortlisted applicants will be contacted. We appreciate your interest in joining Australian Clinical Labs and look forward to learning more about you