Service Desk and Onsite Engineer

About Us

Canon Business Services ANZ is a market leader in Business Process Optimisation and IT services for over 20 years, helping organisations optimise, automate and transform their operations. We work with customers to deliver bespoke solutions designed to meet and exceed business needs, solve challenges, and enable focus on what sets them apart. We are trusted by industry leaders for dedicated customer focus and agile approaches. With a commitment to delivering the best service management experience, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable and cost-effective, helping customers stay ahead.

When you join Canon Business Services ANZ, you'll be part of a rewarding culture that values your career progression and supports you to achieve your goals as part of the group's success.

About The Role

This is a great opportunity for an experienced IT services desk engineer to support our customers across a wide variety of technologies. You will provide Level 1 and Level 2 support, delivering exceptional service. This is a hybrid role with flexibility to work from home on certain days; it reports to the Service Desk Manager.

Scope of Role

• Provide 1st and 2nd Level support to our customers
• Troubleshoot hardware and software related issues
• Strong technical troubleshooting skills
• Respond to client support tickets
• Log incidents and service requests in the relevant ITSM tool
• Escalate issues to 3rd Level support teams or 3rd party vendors where appropriate
• Provide onsite face-to-face and remote technical support
• Perform administrative tasks, including AD, O365/Exchange, etc.
• Assist with customer walk-ins, floor walks and configure hardware/software
• Maintain and manage customer assets, warranty and hardware returns

About You

To be successful in this role, you will have a strong customer service focus and a broad technical skillset. You should be organized, have excellent communication skills and great attention to detail. The role requires flexibility as you will operate at both the Service Desk and onsite at customer premises.

• 3+ years IT hands-on experience in a Managed Services Environment
• 2+ years working in a Service Desk environment
• 2+ years providing onsite customer support
• 3+ years working in a Desktop Management capacity
• Hands-on experience with Intune and Kandji MDM for cross-platform device management, including deployment, compliance, and security of Windows, macOS, and iOS devices
• Certifications desired (CCNA, CWNA, MCSA, MCSE or equivalent)
• Experience in Microsoft Server (2003-2016) and Azure AD including AD, Group Policy, PowerShell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, WSUS etc.
• Experience in installing PC, Monitors, Software and Network Printers
• Experience in SOE, workstation and patch management via Kaseya, SCCM and Intune

Benefits

• Bonus Leave including: Birthday leave, Canon Day, Kyosei Day
• Flexible working arrangements, where possible
• Training and development opportunities
• Wellbeing benefits including discounted health insurance, flu vaccines, and confidential counselling
• Performance Recognition through quarterly and annual awards programs
• Milestone recognition on work anniversaries (carbon credits, merchandise, or retirement fund rewards)
• Canon products offered at discounted rates
• Education assistance to support external training that enhances your skills

We are an equal opportunity employer focused on an inclusive culture. All applicants will be considered regardless of age, culture, abilities, religious beliefs, national origin, sexual orientation or gender identity. Benefits may vary depending on employment type and country. All applicants must be eligible to work in the country they are applying to at the time of application.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

If you're interested in joining our team, please apply online. Successful applicants will be notified of next steps.

#J-18808-Ljbffr

---