Service Administrator

2 weeks ago

Dubbo, New South Wales, Australia Hendy HR Consulting Pty Ltd Full time $60,000 - $80,000 per year

Our client is a unique third-generation business that has been operating in Forbes since 1955. They are known in the market for the sales and repair of agricultural machinery and equipment, specifically JCB, Kubota and Krone. They now service these products nationally with a presence in Adelaide, Melbourne, Canberra, and Forbes.

Reporting to the Workshop and Operations Manager, our client is now seeking a full-time Service Administrator based in their Forbes operation in New South Wales, working Monday to Friday, 8 am to 5 pm. There is some flexibility available with start and finish times.

The primary purpose of this position is to manage all aspects of administration between the workshop, parts, sales, and customers. You are the glue that holds all the administration details together and have a key role in the business.

About You

You are confident and capable with all facets of technology, systems and administration.  You are a self-motivated person who can juggle multiple tasks at any one time with a strong attention to detail. You are highly organised and can work professionally, communicating effectively with customers.  You have experience with administrative paperwork related to services, warranties, repairs, and quotes in either the automotive or agricultural industry.

About the Job

  • Preparing and managing warranty and product improvement tasks to ensure they are completed and submitted within the appropriate timeframes.
  • Facilitating the communication between service, sales and parts.
  • Working with the Workshop Manager, monitor service repairs in progress to ensure that customer expectations are met and that any delays are communicated accordingly.
  • Quotations and invoicing for repairs and servicing of machinery and equipment through Equip (Auto IT).
  • Responsible for the scheduling of jobs and parts through the Equip system and ensuring the accuracy and integrity of the data and customer information.
  • Organise appropriate parts for jobs.

Qualifications and Experience

  • 2 years plus experience working in a service administration-related position, ideally in the auto or ag industry.
  • Experience with the Auto IT system or similar is highly advantageous.
  • Intermediate to Advanced level of the Microsoft suite of products (Excel and Word).

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