Dynamics 365 CRM and Power Platform Solution Architect

2 weeks ago

Melbourne, Victoria, Australia Avance Consulting Full time $120,000 - $180,000 per year

Role Overview

We are seeking an experienced Dynamics 365 CRM and Power Platform Presales cum Solution Architect to join our team in Australia. This role will require a blend of technical expertise, business acumen, and excellent communication skills to design and deliver innovative solutions leveraging Microsoft Dynamics 365 and the Power Platform. You will play a key role in presales activities, customer engagement, and solution architecture, ensuring the successful delivery of tailored solutions that meet client needs.

Key Responsibilities

Presales Activities:

Collaborate with the sales team to understand client requirements and propose tailored solutions using Dynamics 365 CRM and Power Platform.

Prepare and deliver compelling product demonstrations, Proof of Concepts (PoCs), and presentations to prospective clients and stakeholders.

Respond to RFPs, RFIs, and other client documentation with well-crafted solutions and proposals.

Act as a trusted advisor to clients, showcasing the value and capabilities of Dynamics 365 CRM and Power Platform.

Solution Architecture:

Design end-to-end solutions using Dynamics 365 CRM (Sales, Service, Marketing, etc.) and Power Platform (Power Apps, Power Automate, Power Pages).

Define solution architecture, including system integrations, data migrations, and customizations, ensuring alignment with business needs and best practices.

Collaborate with development teams to create technical designs and ensure the successful implementation of solutions.

Lead workshops and requirement-gathering sessions to understand client needs and translate them into technical deliverables.

Stakeholder Engagement:

Work closely with clients, project managers, and technical teams to ensure alignment throughout the project lifecycle.

Provide technical leadership and guidance to both clients and internal teams.

Communicate complex technical concepts in a clear and concise manner to non-technical stakeholders.

Innovation and Best Practices:

Stay updated with the latest Microsoft Dynamics 365 and Power Platform features, updates, and industry trends.

Advocate for and implement best practices in solution design, development, and deployment.

Identify opportunities for process improvement and innovation within client organizations.

Required Skills and Experience

Technical Expertise:

Extensive experience in Microsoft Dynamics 365 CRM (Sales, Customer Service, Marketing, etc.).

Proficiency in Power Platform components (Power Apps, Power Automate, Power BI, Power Virtual Agents).

Strong knowledge of solution architecture, system integrations (REST APIs, Azure services, etc.), and data migration strategies.

Hands-on experience with customization, configuration, and extending Dynamics 365 using plugins, workflows, and custom code.

Knowledge and some experience of Dynamics Copilots will be an advantage.

Presales and Consulting:

Proven track record in presales activities, including preparing proposals, PoCs, and demos.

Ability to understand client business processes and propose solutions that address their challenges.

Strong presentation and communication skills to engage with clients and stakeholders.

Soft Skills:

Excellent problem-solving and analytical skills.

Strong leadership and team collaboration abilities.

Ability to manage multiple priorities and work in a fast-paced environment.

Certifications (Preferred):

Microsoft Certified: Dynamics 365 Fundamentals (CRM).

Microsoft Certified: Power Platform Solution Architect.

Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate or similar.

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