Dynamics 365 CE Techno-Functional Consultant

3 days ago

Melbourne, Victoria, Australia DXC Technology Australia & New Zealand Full time $80,000 - $120,000 per year

We are seeking an experienced D365 CE Techno-Functional Consultant to join DXC's growing Microsoft Practice. You will be joining the successful Customer Success Practice, supporting valued DXC customers.

This is a key role in supporting, optimising, and enhancing our customers Dynamics 365 CE environments, ensuring they continue to realise value long after go-live.

This role will work across support, continuous improvement, and project delivery, combining strong functional understanding of D365 CE with hands-on configuration and technical troubleshooting. This is a customer facing role that suits someone who enjoys solving business challenges, improving system performance, and delivering an exceptional customer experience.

Key responsibilities
  • Provide ongoing support, maintenance, and enhancement of Dynamics 365 CE environments for multiple clients
  • Gather and translate business requirements into functional and technical solutions
  • Configure D365 CE entities, forms, workflows, business rules, and Power Platform components
  • Troubleshoot and resolve application and integration issues (plugins, Power Automate, Azure services, etc)
  • Collaborate with developers and solution architects on system improvements and updates
  • Contribute to customer success initiatives driving adoption, optimisation, and user satisfaction
Skills and experience
  • Strong experience in Dynamics 365 CE / CRM consulting (functional or techno-functional)
  • Strong knowledge of core modules (Sales, Service, Customer Insights, Power Platform)
  • Confident in configuration, administration, and light customisation (JavaScript, Power Automate, plugins)
  • Ability to engage directly with business users and manage stakeholder expectations
  • Experience in managed services or application support environment desirable

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