Current jobs related to Head of Visitor Experience - Falls Creek, Victoria - Alpine Resorts Victoria

  • Resort Operations Officer

    5 days ago

    Falls Creek, Victoria, Australia Falls Creek Alpine Resort Full time $58,539 - $65,770 per year

    The Opportunity: Are you ready to work where alpine landscapes meet adventure? We're seeking a versatile and proactive Resort Operations Officer who thrives in the outdoors. This dynamic role changes with the seasons—flexibility is essential Green Season (Non-winter months): As the snow melts, the resort transforms into a hub for summer events and outdoor...

  • Head Chef

    1 week ago

    Diamond Creek, Victoria, Australia The Vines Cafe Full time $75,000 - $85,000 per year

    Head Chef - Modern Breakfast & Italian Lunches/TapasWe are seeking a talented and passionate Head Chef to lead our kitchen, specialising in modern breakfast dishes and authentic Italian cuisine.You willDevelop and execute a creative modern style breakfast menuDevelop and execute a creative modern Italian Lunch/Tapas menuLead and train kitchen staff to...

  • Receptionist

    24 hours ago

    Armstrong Creek, Victoria, Australia Peninsula Family Medical Ptd Ltd Full time $45,000 - $60,000 per year

    Peninsula Family Medical Practice(Ocean Grove) and Warralily Family Medical Practice (Armstrong Creek) are currently seeking EXPERIENCED casual medical receptionists to join our practices for an immediate start.We are a practice dedicated to providing quality, comprehensive and efficient medical services in a caring environment to meet the needs of our...

  • Chefs

    1 day ago

    Dixons Creek, Victoria, Australia Fergusson Winery & Restaurant Full time $60,000 - $80,000 per year

    Calling chefs of all levels to join the team at a beautiful winery in the heart of the Yarra Valley.We are seeking a number of passionate and talented chefs to join our dynamic culinary team at Fergusson Winery. You will play a crucial role in assisting the Head Chef in daily kitchen operations and ensuring the highest standards of food quality and...

  • German Teacher

    5 days ago

    Armstrong Creek, Victoria, Australia Geelong Lutheran College Full time $60,000 - $90,000 per year

    Geelong Lutheran College is seeking a dynamic and passionate individual to join our Primary team commencing in Semester 1 in 2026.Reporting to our Head of Primary, this teaching position will be teaching German to our Primary students. As a valued member of our team, you will be part of making a real difference by positively impacting our student experience...

  • Casual Beauty Therapist – Diamond Creek

    4 days ago

    Diamond Creek, Victoria, Australia Elite House of Beauty PTY LTD Full time $40,000 - $80,000 per year

    Casual Beauty Therapist – Diamond Creek 10–20 hours per week (including 1–2 evenings & Saturdays)We are looking for a skilled, reliable, and passionate beauty therapist to join our friendly team in Diamond CreekThis is a casual position with flexible hours (10–20 per week), including 1–2 evenings and Saturdays. Ideal for someone who loves the...

  • Visitor Information Centre Officer/Tour Guide

    2 weeks ago

    Tennant Creek, Northern Territory, Australia Tourism Central Australia Full time

    About the role This full-time position at the Visitor Information Centre in Tennant Creek, Northern Territory offers an exciting opportunity to work as a Tour Guide and Visitor Information Centre Officer. In this role, you will play a key part in showcasing the natural beauty and rich cultural heritage of the Tennant Creek region to both domestic and...

  • Head of Department

    5 days ago

    Slacks Creek, Queensland, Australia Department of Education Full time $80,000 - $120,000 per year

    Are you a visionary educational leader with a passion for shaping the future of teaching and learning? Mabel Park State School is seeking a Head of Department (Curriculum) for a temporary full-time position commencing 22 January 2026 until 11 December 2026, unless otherwise determined. The successful candidate will bring experience and strong interpersonal...

  • Guest Experience Officer

    1 week ago

    Albany Creek, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **QLD, Albany Creek Leisure Centre - Albany Creek 4035** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess outstanding people skills with the ability to generate leads? - Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service? - Enjoy a great full...

  • Guest Experience Officer

    5 days ago

    Albany Creek, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **QLD, Albany Creek Leisure Centre - Albany Creek 4035** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess outstanding people skills with the ability to generate leads? - Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service? - Enjoy a great full...

  • Head of Senior School

    1 day ago

    Kemps Creek, New South Wales, Australia anzuk Education Full time $120,000 - $180,000 per year

    Mamre Anglican School is seeking an exceptional Christian educator to join their Senior Executive Leadership Team as Head of Senior School, a pivotal leadership role shaping the academic, pastoral and co-curricular direction of Years 7–12.Mamre Anglican is a growing P–12 co-educational school with 700 students and 90 staff. As they prepare for an...

  • Deputy Head of P-12

    1 day ago

    Reedy Creek, Australia Hillcrest Christian College Full time

    We are seeking a dynamic and highly organised leader to join our team as Deputy Head of P-12 (Daily Logistics). The role entails overseeing the daily operations of the College from Prep to Year 12, managing key logístical functions such as the P-12 timetable, relief teaching staff, calendar coordination, academic data collection and reporting, and...

  • Head of Revenue Governance

    2 weeks ago

    Eastern Creek, Australia Team Global Express Full time

    Team Global Express is looking for a strategic leader to join us as Head of Revenue Governance. This senior role is critical to safeguarding and optimising our revenue leakage across the full logistics lifecycle. If you’re passionate about governance, data-driven strategy, and commercial impact, this is your opportunity to lead change at scale. **Please...

  • Executive Assistant to The Head of Foundation and Stakeholder Relationships

    2 weeks ago

    Reedy Creek, Australia Hillcrest Christian College Full time

    We are seeking an experienced and dedicated Executive Assistant to provide confidential and efficient administrative and secretarial support to the Head of College Foundation and Stakeholder Relationships. This position will support College Board operations and requires a high level of attention to detail and interpersonal skills with the ability to work...

  • Religious Education Manager

    2 weeks ago

    Mangrove Creek, Australia Olivet Assembly Incorporated Full time

    Olivet Assembly (OA) is an association of Bible-centered churches and para-churches in Oceania, coordinating local missions in and across countries in Oceania and sending out Olivet Assembly missionaries to many countries around the world. The assembly first began in 2000 as a loose association of churches planted by alumni of Olivet Theological College and...

  • Head of Internal Operations

    1 week ago

    Repentance Creek, New South Wales, Australia Himalayan Rocket Stove Full time $90,000 - $120,000 per year

    Job Description – Head of Internal OperationsLocation: Parwanoo, Himachal PradeshExperience: Minimum 7 yearsReporting To: Managing Director - Russell Collins (based in Australia)Working Relationship: This role operates in parallel with the General Manager (GM), with a complementary mandate focused on internal operations, HR, administration, and finance...

Head of Visitor Experience

2 weeks ago

Falls Creek, Victoria, Australia Alpine Resorts Victoria Full time $104,000 - $134,593 per year

The Opportunity:

Are you a strategic leader with a passion for tourism, customer experience, and destination marketing? Falls Creek Alpine Resort is seeking a visionary Head of Visitor Experience to elevate our year-round resort offerings and drive unforgettable guest engagement.

As a senior leader at Falls Creek, you'll be the driving force behind unforgettable visitor experiences—crafting innovative services, leading a passionate team, and amplifying resort visibility through the rollout of strategic marketing plans. You'll shape the year-round appeal of the resort, from snowy peaks to summer trails, while collaborating with internal and external partners to align every initiative with Alpine Resorts Victoria's bold vision. You'll work closely with the General Manager and senior leadership team, and maintain strong partnerships with ARV's Group Marketing Manager, Economic Development Manager, and Strategic Communications and Engagement Business Partner. Together, you'll champion a united approach to growth, impact, and excellence.

Falls Creek operates across two distinct seasons White (winter) and Green (non-winter) which are reflected in the responsibilities of this role. The White Season is a high-energy period requiring full-time hands-on leadership to ensure visitors have an enjoyable experience whilst "supporting members the Visitor Experience team". Whilst the Green Season, sees a shift to strategic planning and activation of vibrant events, such as the popular MTB Enduro Tour and Festival Falls Creek

If you have strong stakeholder engagement and relationship building, extensive experience in project management, leadership and budget planning and management then this could be your opportunity to contribute to the future of one of Victoria's premier year-round alpine destinations.

Key Responsibilities:

  • Design and execute resort-specific campaigns aligned with ARV's seasonal marketing strategy.
  • Implement tourism strategies that address product gaps and create competitive advantages.
  • Manage all customer interfaces including resort entry permitting and visitor information services.
  • Build and evolve Falls Creek's consumer-facing brands to connect with target markets.
  • Establish sponsorships and partnerships that elevate brand visibility and engagement.
  • Lead resort-specific research and contribute to all-resorts insights to inform strategic direction.
  • Provide strategic advice and reporting to the General Manager on all Visitor Experience matters.
  • Manage large-scale event budgets with a focus on impact and accountability.

Qualifications and Experience:

  • Degree in tourism or related discipline or equivalent knowledge, skills and experience (mandatory)
  • 6 years+ experience in destination tourism and in leading/managing teams (mandatory)
  • Experienced in writing grant funding applications independently and with other organisations for dual/multi funding schemes (mandatory)
  • Qualification or training in IAP2 - International Association for Public Participation (highly regarded)
  • Postgraduate qualifications in a relevant field (desirable)

The successful candidate will be required to:

  • Have full Australian working rights.
  • Currently hold or be willing to obtain a Victorian Working with Children Check – Employee type
  • Have an Australian drivers licence (VIC preferred)
  • Satisfactorily pass a police check and random drug & alcohol tests.
  • Agree to an Employment Misconduct Declaration & Consent screening

Location:
Falls Creek Alpine Resort, Victoria

Salary:
$134,593 p/a

Start Date:
November 2025

Need more details?
For more information including a copy of the position description please contact

How to apply:
Click on "Apply" and upload your resume and cover letter, detailing how you meet the key accountabilities and experience required for this role.

Close Date:
Friday, 24th October 2025

Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.

Who will you be working for?

Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria's six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria's beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.

For more information, visit the website:

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.