IT Service Desk 24/7

5 days ago

Melbourne, Victoria, Australia Northern Health Full time $60,000 - $80,000 per year


About the Role:
  • Respond to incidents and service requests via phone, email, self-service and walk-ups.
  • Provide timely resolution or escalate issues to Level 2 support.
  • Perform O365 and Azure administration tasks including Intune, MFA, and Exchange Online.
  • Support users across multiple campuses and assist with small projects and service improvements.
  • Participate in a rotating shift schedule, including night shifts, ensuring 24/7 continuity of service.
To be successful in this role you will have:
  • Bring a strong customer service mindset and communicate technical information clearly.
  • Have hands-on experience supporting hardware, software, networks, and Microsoft technologies.
  • Be proactive, detail-oriented, and thrives in a collaborative team.
  • Demonstrate a willingness to learn and adapt in a fast-changing environment.
  • Have a basic understanding of Citrix, data communications, and ideally some exposure to Linux/UNIX.
  • Experience supporting ICT in a clinical or corporate setting.
  • Solid understanding of Active Directory, Microsoft Office applications, and Windows operating systems.
  • Experience with Azure, O365, and ticketing systems.
Next Steps . . .
  • Health and Wellbeing programs
  • Flexibility in the workplace and extra leave options and support
  • An inclusive and culturally safe space
  • State of the art facilities and campus partnerships
  • A commitment to ongoing professional development through our 'Learning Labs'
  • Access to salary packaging, EAP and our online library

Northern Health

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