Service Desk Analyst L1

2 weeks ago

Melbourne, Victoria, Australia Brennan It Full time

**Brennan IT**
We are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row.

**Benefits of working at Brennan IT**:

- An awesome team of people to work with
- Flexible working arrangements
- Opportunity to gain certifications and be rewarded for it too
- Tailored career development plans to suit your aspirations
- High levels of reward and recognition for over achieving
- A company that genuinely cares about YOU
- A focus on health and wellbeing - social club, sporting teams, discounted technology purchases, health checks and more

**The role**:
As part of our continued growth, Brennan IT is looking for a Service Desk Analyst

**Key Responsibilities**:

- Provide 1st technical support to Brennan's client's, staff and senior leadership across Australia
- Resolve high impact technical challenges across the client's IT environment, including problem management to ensure root cause issues are addressed.
- Coordinate, collaborate and escalate incidents within established timelines
- Provide specialist support for incidents raised via the global service desk and maintain ownership of these incidents
- Liaise confidently when engaging with our clients and provide outstanding customer service

**What skills and experience you bring**:

- Minimum of 1 year experience in a similar role is ideal: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support.
- Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
- Hands-on experience troubleshooting support issues across numerous enterprises
- Good time management, strong analytical and problem-solving skills
- Strong communication and interpersonal skills
- Current IT certifications

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT** is an equal-opportunity employer

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