It Service Desk Analyst

1 week ago

Melbourne, Victoria, Australia Head Office St Kilda Rd Full time

**Permanent Full Time Position**:

- **Friendly and supportive work culture**

Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?

Our IT department at Healthscope's head office has a vacancy for an enthusiastic and motivated individuals to work alongside our Service Desk team.

**As an IT Service Desk Analyst your responsibilities will include**:

- Provide an exceptional level of frontline IT support that is customer focused and people oriented
- Continuously explore improvement opportunities to troubleshoot and resolve failures
- Support the IT Service Desk Manager and Head of IT Service Delivery as required to assist with IT's objectives and strategies for Healthscope
- Provide support outside of business hours as well as participate in our on-call roster

**About Us: We work together for better care.**

Healthscope is a leading private provider of integrated health services in Australia. We are focused on providing exceptional services to our customers across over 40 hospitals as well as market leading international pathology operations in New Zealand.

Our team of over 20,000 employees understand that healthcare is a special business, 24/7, 365 days a year our team provide quality care and positively contribute to the clinical outcomes of our patients.

**Selection Criteria**:

- ITIL Certified
- Prior experience working in an IT Service Desk environment providing both Level 1 & 2 support (Min. 2 years desirable) in a large size organisation
- Ability to present professionally through an excellent phone manner and face to face customer service skills
- Excellent time management skills with the ability to multi-task and achieve results in a high-volume and fast paced environment
- Outstanding written and verbal communication skills
- Experience and understanding of:

- Troubleshooting MS Windows OS 7 & 10
- Proficient with MS Office 2013 & O365
- Windows server 2008 and 2012 preferred
- Active Directory
- MS Exchange
- DNS/DHCP
- Citrix
- ITSM Software i.e. Cherwell ITSM

**Desirable Criteria**:

- Qualifications and experience in:

- Industry certifications i.e. MCP, MCSA, MCSE, MCITP, CCNA
- SCCM imaging & scripting
- Health Industry service

**Applications close**: Friday 28th April

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