Service Desk Analyst

1 week ago

Melbourne, Victoria, Australia beBeeCareer Full time $96,000 - $110,000

Job Overview

A leading telecommunications organization is seeking a Service Desk Analyst for a 12-month contract, based in Melbourne's eastern suburbs. This is an excellent opportunity for early-career IT professionals or graduates with 1+ years' helpdesk experience and foundational networking knowledge.

The successful candidate will join a 24/7 shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with 2-3 weeks of comprehensive training.

Key Responsibilities

  • Provide first-line technical support for critical infrastructure.
  • Monitor alerts and respond to incidents in line with SLAs.
  • Escalate unresolved issues and follow through to resolution.
  • Document incidents and contribute to a central knowledge base.

Requirements

  • 1+ year experience in a service desk, helpdesk or NOC setting.
  • Excellent communication skills and a calm, customer-first approach.
  • Knowledge of networking fundamentals and ITIL practices.
  • Comfortable with shift work, including weekends and nights.
  • Certificate, diploma, or degree in IT or related field preferred.

Benefits

  • This is a fantastic opportunity to develop your skills and gain experience in a dynamic environment.
  • You will be part of a 24/7 team, working closely with colleagues to resolve technical issues.
  • The role offers comprehensive training and the opportunity to work on a wide range of projects.

About the Team

  • The successful candidate will join a supportive and collaborative team, dedicated to delivering exceptional customer service.
  • We are committed to providing ongoing training and development opportunities to our employees.

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